billy walker
BMW Rider
........
Thanks for clearing up my inaccuracies in the dealer having to pay for part of the warranty work. I am going by memory but I believe that David Bloodworth at Bloodworth BMW in Nashville said that for warranty work BMW only pays a certain percent of the flat rate. I could have misunderstood him.
David never stated this. BMW pays 100% of the stated flat rate for a given repair + parts value. What he may have stated is the repair is actually worth more than flat rate. OEM flat rate times are typically understated. The more time an OEM allows the more money they have to reimburse the dealership. An undesirable end result. There have been lawsuits over this very issue in the automotive world. Motorcycle dealers are not strong enough to stand-up to an OEM without incurring significant financial pain therefore you won't see motorcycle dealers doing this. And, similar to the MOA/BMW relationship many dealers are afraid to battle against an OEM due to the possibility of the franchise agreement not being renewed.
As to "warranty" work... many people are confused by the terms warranty and goodwill. Warranty work is simply work performed under a given OEM's warranty policy for defective parts. Not worn out but defective. The vehicle in question must be within its warranty period in order to begin to qualify for a warranty repair. Once the warranty runs out the term goodwill enters the picture. There are zero rules when it comes to goodwill. The OEM has the right to determine the conditions period. Right down to whether they will goodwill or not.
So I was way low on your service claims numbers.
No, you were way too high on service claims. I have not filed 13,000 warranty claims in my life much less than the last 4 years.
I bet that there are less than 10 members on the forum that worked for thirty 30 years at a motorcycle dealer much less 4 years at a BMW dealer.
So with all the power I have vested in me by the MOA I pronounce you The Expert in what goes on at the average dealership. As The Expert your starting salary will be $197,250 plus expenses of course.
Let's not go there. There may be people who would totally disagree with this statement. I'm an expert in my own mind. That and a $5 bill will get you a cup of coffee at Starbucks.