Anybody do any repair work on their Gerbing heated gear?

[omega man]

oh, it took out the system neutral and a 7200 v line and with our limestone poor grounding paths...it went looking.

The municipal electric kinda hates me cuz I "watch" the power. Ever since I had a problem 10 or so years ago and had to go deep and let them know that I should't be able to pull their grid down when I'm running my hair dryer and should't have 11V differential between their neutral and my ground..........
Anyway, one of the new accepted ways of running grounds is to place them in the footing of the building- rather than driving rods as in the past. The "footing" concept was developed by a guy in the DSW, IIRC.
Electrizimatical can be a funny thing- especially when it comes to the new electronics. I would also "sniff" around on the boards for an oder. Lastly before you heave it, try running it again both from the remote and the TV mounted controls. While you may not be able to "float" in some SMT part (or even get the part), I like to see what went wrong.
OM

 

[omega man]

If one can not get the warranty to work, Gordon Gerbing has a new operation. The original Gerbing.
here is a link http://www.gordonsheated.com/heated_gloves.html
We have a set of Gerbing gloves from the old company that are still working after 10 years.
just a thought.

Thanks for the contact info.
I did a pass-through test and all looks good to the jacket. From the info provided from the above contact, I sent an inquiry to see if they still serviced the (older?) products. I could go further but I don't like to reinvent the wheel. If it is something that they can do, I'll ship it out.
OM

 

[supatramp]

My Gerbing jacket stopped working and after a lot of continuity and voltage testing, it ended up being a break at the end of the strain relief, from the jackets connector, where it probably does most of its flexing. I'd bet a large % of liner and jackets problems are breaks there or that connector plug being worn out.
It's difficult getting readings from the plugs without special connections, but I got lucky, by putting an amp meter on the hot lead of the Gerbing cord to the battery, and connecting the jacket, I wiggled the connections, and when I did the jackets, I saw the amperage kick in. Case closed.
The life time warranty is no longer covered under the new ownership, or grandfathered, from what I understand, but while at the Nationals in Billings, I bought a new jacket liner from California Heat, which does give a life time warranty. The owners were some how affiliated, with the original company from what I understand.

 

[omega man]

My Gerbing jacket stopped working and after a lot of continuity and voltage testing, it ended up being a break at the end of the strain relief, from the jackets connector, where it probably does most of its flexing. I'd bet a large % of liner and jackets problems are breaks there or that connector plug being worn out.
It's difficult getting readings from the plugs without special connections, but I got lucky, by putting an amp meter on the hot lead of the Gerbing cord to the battery, and connecting the jacket, I wiggled the connections, and when I did the jackets, I saw the amperage kick in. Case closed.
The life time warranty is no longer covered under the new ownership, or grandfathered, from what I understand, but while at the Nationals in Billings, I bought a new jacket liner from California Heat, which does give a life time warranty. The owners were some how affiliated, with the original company from what I understand.

Good info
Wish I had a DC amp-meter. The Fluke 337 is around $280.00 last I checked.
OM

 

[omega man]

I had a nice e-mail exchange with JoAnn Gerbing and with her permission, I will share excerpts from our exchange-
From me-

Hi all out at Gerbing’s. I have a Jacket that seems to have failed, looks like it was made in June of ’09. A little background and how I found your contact info can be found here-
http://forums.bmwmoa.org/showthread...-any-repair-work-on-their-Gerbing-heated-gear
I did some testing and there is power through the controller to the jacket but something is up. I understand you have had some difficulties (as most small businesses have) and I wondered if you were the best bet for a repair- or if you even did the repairs.
The jacket itself is in good shape as it’s used around 6 times a year- I think it’s worth fixing. If this is something you are interested in, please let me know along with a guess on the cost.
Thanks, and good luck on your new endeavor.

The response-
......[snip}.....

When the rest of the family (including Gordon) found out what happened we decided to start another company. We are not affiliated in any way with Gerbing. We cannot do repairs on the Gerbing product for many reasons. I wish we could, but there are liability issues, manpower issues and cost issues.

We do guarantee our own line that we have recently produced and have the 3rd generation coming in behind us...

Thank you for your time!

Best Regards,
JoAnn Gerbing
Gordon's Heated Clothing
www.gordonsheated.com
844-4warmth

And-

Hi Gary,

Yes that would be great if you could include it on your thread as this is the response I give everyone at this time. The Gerbing co has changed their name to Gyde by Gerbing, As far as I know, the number is still the same-800-646-5916. You can try them, after all, they are the company that produced and sold it.
If they don't help you I would suggest calling Jeff Gerbing at California Heat and see if they will do it. He is the one who.......{snip}.....created this unfortunate situation.
(360) 490-9198.

Anyhow, if you have no luck we have nice American made gear.

Thanks so much and good luck!

Best Regards,
JoAnn Gerbing

So....anyway, looks like the part of the Gerbing family that go things going are starting to produce some of their product again but haven't worked their way past gloves and looks like some controllers and wiring. Too bad, with the response I had, I'm guessing they were good at customer service when they were the original group. I wasn't aware of the Gerbing/California Heat connection and really don't know what that's about.
OM

 

[omega man]

As I progress along with this, I have contacted GYDE Supply- http://gydesupply.com as this seems to be the next branch of the Gerbing tree (2015).
They are supposed to send me an e-mail on the particulars.
OM

 

[lee]

, looks like the part of the Gerbing family that go things going are starting to produce some of their product again but haven't worked their way past gloves and looks like some controllers and wiring.

They also make jacket liners.
http://gordonsheated.com/

 

[omega man]

Well, it would seem the repair has been completed, I expect to see the jacket back on Monday. It seem to be what I expected. It will be interesting to see how the repair was done.
Without the jacket, no way to cook the turkey
OM

 

[gene36542]

If you still have issues you might want to consider Warm & Safe. They have a trade in program that's pretty decent.

 

[deilenberger]

If you still have issues you might want to consider Warm & Safe. They have a trade in program that's pretty decent.

+1 - reputable and friendly. They made me a custom controller when I wanted to mount one on my bike a bit differently then most people do. Sent the wire length dimensions - got the controller at no extra charge.

First class quality company. Everything that Gerbing used to promise to be.

 

[ORexpat]

The REAL Gerbings

Interesting thread. I did have my Gerbings jacket repaired at their sole west coast store in Olympia, WA. The glove connectors wouldn't work. Paul (I think . . .) mentioned that some of the connectors were bad. He cut them off, soldered new ones in, and I've had zero problems since then.

But now it gets interesting. Seems the original founder of Gerbings has started a new company, "Gordon's Heated Clothing" up here in Washington. I've zero affiliation with them and just recently learned about the new company. http://www.gordonsheated.com/index.html

Here's a blurb I took off the web site. (Hope there's no issue with this, if so I'll be happy to remove it).


Gordon Gerbing is Back!

Gordon's Heated Clothing is not in any way related to any other company anywhere. After a medical crisis in which Gordon nearly lost his life, he did lose the company he founded. Now Gordon and three generations of Gerbings are back, with a new family company based on many decades of experience providing heated clothing for motorcyclists and power sports.

So far the selection is limited-a jacket, gloves, a controller. All made in the US and a lifetime warranty. My hat's off to 'em.

 

[omega man]

As I mentioned, mine should be back via UPS on Monday. The exchange I had with the original Garbing's was similar.
OM

 

[ORexpat]

Ha! Guess I should have read the whole thread before weighing in. A day late and a dollar short . . . .

Thanks for the "Gyde" link. Looked over their web site. Think I'll stick with Gordon's when I need more heated gear.

Besides, they're located just a few miles from me up here in the Pacific Northwet.

 

[omega man]

Ha! Guess I should have read the whole thread before weighing in. A day late and a dollar short . . . .

Thanks for the "Gyde" link. Looked over their web site. Think I'll stick with Gordon's when I need more heated gear.

Besides, they're located just a few miles from me up here in the Pacific Northwet.

I always like to hear the Northwet comment. I saw a chicken playing baseball for a quarter at Pike's Place back in the day
OM

 

[omega man]

Well, the Gerbing jacket is back- repaired at GYDE Supply. The cost of $28.70 was certainly reasonable.
Shipping for me via UPS both ways was around $11.00 each way.
I just tested it out- on my ATV wiring all seems well.
OM