Anybody do any repair work on their Gerbing heated gear?

[omega man]

While I was using my Gerbing jacket and glove combo this weekend-it seems to have quit. The controller lights and the light on the controller has the appearance of all this ok, there is no heat.
Before I dug into some lookin' 'round, I though I'd see what others have found before I got out the seam ripper and soldering iron.
It looks like the jacket was made in June of 2009. I don't know if that was before or after the Gerbing turmoil.
TIA
OM

 

[98lee]

Gary,

I thought they had a lifetime guarantee on the heating elements/wiring back then. You might want to call them before you dive in to it.

 

[omega man]

Gary,

I thought they had a lifetime guarantee on the heating elements/wiring back then. You might want to call them before you dive in to it.

Good to know Lee. I will check all the outputs and run some continuity checks, that way I'll have an idea what's up.
OM

 

[weschmann]

Gary,

I thought they had a lifetime guarantee on the heating elements/wiring back then. You might want to call them before you dive in to it.

Good luck with their lifetime guarantee. My heated gloves lasted 1.5 years (bought in 2012/broke in 2013) and Gerbing wouldn't cover them. No down damage, they just quit working one morning (left side) and after sending them to the Gerbing repair center in Alabama or somewhere in the south, they sent back an email that for a simple $50 dollars and change, they would repair the left side and inspect the right. I didn't even request them to send them back, broken. At a $170 to purchase, plus the postage to send back for repair, plus the repair cost brought them up to about $230 bucks, they just weren't worth the money to pursue. Heated glove inserts are much cheaper, last just as long, and are more comfortable. the famed Gerbing warranty and quality of product is more of a myth these days, living off what used to be strong customer service. Good luck,(YRMW)....

 

[pete4638]

Until the company changed hands a few years ago, Gerbing offered a lifetime warranty on the electrical portion of their heated liners and gloves. I had one pair of gloves sent back a couple of year ago for repair. No charge for shipping in either direction either.

Pete

While I was using my Gerbing jacket and glove combo this weekend-it seems to have quit. The controller lights and the light on the controller has the appearance of all this ok, there is no heat.
Before I dug into some lookin' 'round, I though I'd see what others have found before I got out the seam ripper and soldering iron.
It looks like the jacket was made in June of 2009. I don't know if that was before or after the Gerbing turmoil.
TIA
OM

 

[Friedle]

Gerbing repairs

While I was using my Gerbing jacket and glove combo this weekend-it seems to have quit. The controller lights and the light on the controller has the appearance of all this ok, there is no heat.
Before I dug into some lookin' 'round, I though I'd see what others have found before I got out the seam ripper and soldering iron.
It looks like the jacket was made in June of 2009. I don't know if that was before or after the Gerbing turmoil.
TIA
OM

Just a question, not accusing you of anything, don't blow a fuse..........but did you check the fuse on the power cord??

Friedle

 

[omega man]

Just a question, not accusing you of anything, don't blow a fuse..........but did you check the fuse on the power cord??

Friedle

Yes-

The controller lights and the light on the controller has the appearance of all this ok, there is no heat.

When I get time I will trace through it.
OM

 

[omega man]

I can see myself rolling through THIS
I have the technology........have to looking in the crevices for the time.
OM

 

[henzilla]

I can see myself rolling through THIS
I have the technology........have to looking in the crevices for the time.
OM

Cold's a comin' fella...Too long,didn't finish on the how-to

Good luck, eh?

 

[genegandy]

If one can not get the warranty to work, Gordon Gerbing has a new operation. The original Gerbing.
here is a link http://www.gordonsheated.com/heated_gloves.html
We have a set of Gerbing gloves from the old company that are still working after 10 years.
just a thought.

 

[powwow]

As long as we have a Gerbings repair thread working here...

On a recent trip, the controller for my Gerbings gear quit working. My jacket liner and gloves were purchased new in 2008. During the recent trip, the controller knob (two knob controller, one for gloves and one for jacket) for the jacket would not adjust or even turn the heat off. When I plugged the controller into the bike (pigtail directly to battery), the jacket circuit immediately went on high and would only turn off if I unplugged it from the bike. The adjustment knob had no impact. The controller unit appears to be sealed and not user accessible.

I was advised by Gerbings service the controller was not serviceable and a replacement would be $80.

This was the first time I had used my electric gear on my 2015 R1200 RT (formerly had a 2007 K1200LT).

Does anyone know if that controller unit can be serviced? Any input would be appreciated. Thanks!

 

[omega man]

Not sure. At first look it would seem that the controller is controlling through a "pulse" system. It's not linear like a volume control, the actual heat is controlled by the pulse frequency.
I will dig deeper when I have a minute and will post results.
OM

 

[PGlaves]

Not sure. At first look it would seem that the controller is controlling through a "pulse" system. It's not linear like a volume control, the actual heat is controlled by the pulse frequency.
I will dig deeper when I have a minute and will post results.
OM

Yes - the heat control is a function of what percentage of time the power is applied by the controller to the vest. Just on at the lowest setting is a percentage - say pulses on 20% of the time for example - while full tilt boogie on is not pulsed and is on 100% of the time.

The controller could be "repairable" if the defect is some simple thing like a broken wire and an open in the wiring from the controller to the plug at the garment is a frequent problem. But the internals of the pulse-width controller would be repairable only by a skilled electronics technician, if then.

 

[omega man]

Yes - the heat control is a function of what percentage of time the power is applied by the controller to the vest. Just on at the lowest setting is a percentage - say pulses on 20% of the time for example - while full tilt boogie on is not pulsed and is on 100% of the time.

The controller could be "repairable" if the defect is some simple thing like a broken wire and an open in the wiring from the controller to the plug at the garment is a frequent problem. But the internals of the pulse-width controller would be repairable only by a skilled electronics technician, if then.

A lot of the time I can fix things like this........if I can get the frequently "electronically welded" thing apart.
Another thing that's easier the second time
OM

 

[powwow]

Thanks, guys for the responses. Omega Man...yup, I tend to be the same way and just kinda dig in and see what I can find. Since I don't have much to lose, I may go ahead and take it apart just to see what the guts look like.

 

[henzilla]

Trade y'all problems


Lost two TV's when local contractors for the co-op left some temporary lines less than secure over a long weekend and had a serious ground fault , knocking the area out for a bit. Surge protectors didn't save these. Looked at only fuse on this flatscreen..its good

Back to jacket fixin'

 

[omega man]

Or- did the let the neutral drop? With SMT components it's had to see what has gone wrong without a magnifying glass or Opti-Visor.
OM

 

[henzilla]

Just a quick looksy on the exposed boards, not seeing a blown component or hotspot like I have seen after a lightning strike.
Hard to find a TV guy these days of " just buy a new one" mentality.

The other tv is a 20 year old 25" Sylvavia boat anchor...that old thing weighs a ton...but its way up on a shelf in the shop...was a bugger to get it up there the first time

oh, it took out the system neutral and a 7200 v line and with our limestone poor grounding paths...it went looking.

 

[omega man]

I guess the worst thing is.....When you get it fixed or...replaced, there will still be nothing on to watch
OM

 

[henzilla]

Got a point there