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New Nav6 version from Garmin
- Thread starter mjfink420
- Start date
It might take as much as much as a year to know for sure, as that was the longest any of thr prior Nav6's lasted for me. But all is well in roughly two months with the fixed v9 Nav6 and I feel highly confident.
About 3,000 miles on mine now, it's been flawless. For now, well done Garmin. While I have my complaints with Garmin, it really says something that they made this right and are replacing these for anyone with the issue. Honestly, this is what you should expect at the "ultra-premium" level; this GPS costs about as much as 1/2 a dozen of cheap models, but, sadly, that doesn't seem to carry the weight it once did.
Either way, well done Garmin, way to stand behind your product! It appears to be a 100% fix, no ghosting at all, works fine with gloves.
bluegrasspicker
Member
Working great so far
riderr1150gsadv
Well-known member
My brother just got the latest version and so far so good. The screen seems more sensitive and the layout and graphics are different too.
More like the XT I have. I sold my NAV VI after the third one and have been quite pleased so far. YMMV
More like the XT I have. I sold my NAV VI after the third one and have been quite pleased so far. YMMV
Last edited:
61996
IBA# 5819
Did they give you an ETA?
61996
IBA# 5819
Received my replacement last week and have been putting it through its paces.
So far I'm very impressed with all aspects of operation. Its twice as nice as my NAV V and except for the slight difference in screen size, is very similar to my XT.
I like the graphics and color scheme. I also like the interface with the motorcycle data. BT connections were a breeze as was map install and software upgrade.
I don't anticipate any problems but if there are, I'm confident Garmin will step up to the plate.
Joe
So far I'm very impressed with all aspects of operation. Its twice as nice as my NAV V and except for the slight difference in screen size, is very similar to my XT.
I like the graphics and color scheme. I also like the interface with the motorcycle data. BT connections were a breeze as was map install and software upgrade.
I don't anticipate any problems but if there are, I'm confident Garmin will step up to the plate.
Joe
I recently picked up a new to me 2016 R1200GSA which the second owner had purchased a Nav VI in 2019. The unit has worked fine, but out of curiosity I called Garmin to see if I could send it in for a new screen. They immediately said no problem and got me all lined up to mail it to them. They thought that it would be mid May before they would be able to get to it based on replacement screen availability and those already inline ahead of me. No worries, I'll get it to you ASAP. I mailed it last Tuesday and received confirmation they received it today. 6 hours later (same day) I got another email indicating that the repair was complete and its back in the mail to me. Boy that was fast! I was not expecting this. Great customer service! As an aside, I get a new battery free of charge too. These days it nice to every once in a while have things go smoothly. Thanks Garmin.
I feel the same way. Amazing service from a bigger company, very nice to see someone standing behind their products! We all make mistakes, very, very few companies, especially those in the electronics area, ever even acknowledge them, let alone fix them for free.
Garmin has me as a customer for a long time based on this experience, I'll tell you that.
52184
GTRider
Give Garmin a call:
*************
Product Support
U.S. 913-397-0872 | 1-800-800-1020Canada 1-866-429-9296
Monday-Friday 7 a.m.-7 p.m. CST. Closed weekends and holidays.
Monday is our busiest day of the week. Please consider calling Tuesday-Friday to get through to an expert faster.
If troubleshooting connectivity between your Garmin device and your smart phone, please contact us from a different phone.
**************
Before you call, fire up the Nav and take a screenshot of the configuration details screen (about screen, tho I don’t recall exactly how it’s worded) and save it to your pc. Garmin will walk you through that too, if they need the info. Have on hand the unit and whatever you need to open the battery cover to peek at the serial# under the battery, too, just in case.
Best,
DeVern
As "gtrider" states, simply call them up. After waiting on hold for about 20min, the service rep was able to process the return/repair in a very short time. Had a postage paid UPS mailing label a few minutes later via email. Couldn't have been simpler. Hopefully every service rep at Garmin is as adept as the one I spoke to.
MCMXCIVRS
More toys than space
I submitted a trouble request online and had a response in a few hours directing me to the replacement process. Followed the simple directions and had the approved request in a couple days. Shipped the old unit out and received the replacement within three weeks of the initial inquiry. Maybe it's easier in Canada.
