Hello
I'm having issues with my Cardo Smartpack comm systems that the company hasn't been able to fix. Hoping someone has had a similar issue and is able to shed some light on a fix.
I'm running a dual Smartpack (purchased this spring) connecting to iphone SEs. All software and firmware is up-to-date. I'm still experiencing 2 issues: iphone connection and DMC re-connection when we get out of range of each other. The only way to resolve this is to do multiple power resets. Frustrating to say the least as we spend the first 10 mins of our rides trying to get connected. If we get out out of range in DMC mode one of us needs to do a power reset(s) to reestablish our connection. A good system when it works, but those times are far and few between.
The company has replaced both helmet clamps to address a broken clamp and an intermittent mic problem on the other one.
I've spent considerable time emailing back and forth and now it seems Cardo's solution is to ignore me. All I want is to have these work as advertised.
I've suggested they replace them or refund my money.....crickets.
Anyone have any suggestions?
I'm having issues with my Cardo Smartpack comm systems that the company hasn't been able to fix. Hoping someone has had a similar issue and is able to shed some light on a fix.
I'm running a dual Smartpack (purchased this spring) connecting to iphone SEs. All software and firmware is up-to-date. I'm still experiencing 2 issues: iphone connection and DMC re-connection when we get out of range of each other. The only way to resolve this is to do multiple power resets. Frustrating to say the least as we spend the first 10 mins of our rides trying to get connected. If we get out out of range in DMC mode one of us needs to do a power reset(s) to reestablish our connection. A good system when it works, but those times are far and few between.
The company has replaced both helmet clamps to address a broken clamp and an intermittent mic problem on the other one.
I've spent considerable time emailing back and forth and now it seems Cardo's solution is to ignore me. All I want is to have these work as advertised.
I've suggested they replace them or refund my money.....crickets.
Anyone have any suggestions?