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I signed up and paid 8/13/14. No membership packet yet but got my Superstakes entry form.
Not to pile on, but when I didn't re-new last year the ON was stopped immediately, which I fully expected. I decided to re-new in June and haven't received anything at all. I like the forum but it's the only one I belong to that requires a fee to remain active.
Andyh,
I apologize that you had difficulty gaining access to the forum. I would suggest to everyone that this thread demonstrates the exceptional cases and not the rule of how things operate. Regardless of whether these issues are widespread or limited, here is the solution. My personal cell phone number is 205-821-7205. This number rings my home, office and cell. If you, or any MOA member, has a request or concern that hasn't been addressed, call me. I want to know about it. I will do my best to have it resolved within a day or two. Our normal turnaround time is less than 48 hours for any member request and usually it is resolved the same day. If you haven't had an answer within that time frame, it is likely that I don't know about your issue.
You joined on August 18th and sent five emails to the websmaster@bmwmoa.org address. Those emails were caught in a spam filter on my machine. As soon as I realized that was the case, I corrected your access on September 3. Your membership card and welcome packet is mailing September 16.
I understand your experience so far has not been what you wanted. Give the organization an opportunity to properly address your concerns and you will find it worthwhile. You have my number if you need anything.
Ted Moyer
BMW MOA
Did my packet ship out also?
I joined in mid July.
I've received my Anonymous book, an ON magazine and a sweepstakes sign-up, but no membership packet yet.
I completely understand that things take time - especially in a volunteer org. But, 2+ months is a bit excessive for a service that is being paid for.
I'm not trying to continue feeding a dumpster fire of a debate
But, most dissatisfaction could be avoided by noting that there may be a 8 week delay in getting your membership materials after you sign up - at the time of sign-up. This would communicate the actual TAT of the process and provide a reasonable expectation to the customer up front - hence, quelling the heartburn that some have about the waiting process.
Waiting patiently,
Brian in Austin
Ted,bmgatx,
Your materials would have shipped August 15 and arrived shortly after. If you have not received those, there is a mail issue. I'll have another card and packet shipped to you. It will be a October 15 mailing. Let me know if you need a temporary card before then.
Ted
btempero,
Your card and package would have shipped 9/15. Let me know if it hasn't arrived.
Ted Moyer
BMW MOA
I signed up and paid 8/13/14. No membership packet yet but got my Superstakes entry form.
bmgatx,
Your materials would have shipped August 15 and arrived shortly after. If you have not received those, there is a mail issue. I'll have another card and packet shipped to you. It will be a October 15 mailing. Let me know if you need a temporary card before then.
Ted
(Also, I can't seem to send an email to anyone from the website?)
I renewed on 9/15 and based on this thread, a new membership card will be mailed out November 15th?
My question is that when I check the status of my account on line, it shows membership expiration date of 10/31/2014. Shouldn't that be updated by now?
(Also, I can't seem to send an email to anyone from the website?)
By website, do you mean the forum? I just sent an email to myself using my profile. Clicking on the profile brings up a link to send an email. There's a box for a title and message. The system then finds my email address as part of my profile/registration and sends it.
So, if you could provide a few more details on what you did, maybe I can track that down. There is some concern among the moderators that maybe emails aren't being sent, but I'd like to hear more about your particular situation.
Thanks...
It is likely the contact forms on the main website aren't working correctly. We made some changes so that the forum notifications would be processed correctly and those changes affected the main site contact forms.
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