Edit - 3/26/2022 - Glenn and Clearwater have stepped up and are going above and beyond. I feel a little guilty as now they're giving more than I had just asked for in the first place and I hate that sometimes going full blow Karen works... But I've only gotten to that point twice in my life (I'm 46) so I don't feel like I'm taking advantage of that retail loophole...
Anyway, if it's possible to delete this entire thread, that would probably be ideal. It seems my case is a one off and it happened at a time where they were disrupted due to losing one of their technicians so it was an unlucky situation.
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Below issue has been resolved:
I'm curious what recent clearwater experiences anyone has had.
I recently had a negative experience needing to follow up with them repeatedly. They lost the light I sent them, then they "finally found it," and flat out lied about the condition of the light and told me the inside was corroded when it was not.
I'm upset with myself for not taking photos, but everything I had understood about their customer service was top notch so I didn't even think of it. Have they gone downhill since acquired by Simpson?
And not that the corrosion even matters. The light was out of warranty, so I was willing and prepared to buy a new one. However, that they lost it and then it it sat there for a month and then offered up a visual diagnosis as the only diagnosis that happened to completely contradict what I looked at it when I shipped it out makes me very weary.
Also, when they learned that I had an older CANbus with an issue that causes the lights to shut off they didn't even offer to send me the updated one. Just "try not to accidentally hit your cancel button twice. The new CANbus doesn't have that problem."
I'm really totally shocked... I've gotten better support on $100 products from Amazon shipped from China. No exaggeration.
Anyway, if it's possible to delete this entire thread, that would probably be ideal. It seems my case is a one off and it happened at a time where they were disrupted due to losing one of their technicians so it was an unlucky situation.
-------------------------
Below issue has been resolved:
I'm curious what recent clearwater experiences anyone has had.
I recently had a negative experience needing to follow up with them repeatedly. They lost the light I sent them, then they "finally found it," and flat out lied about the condition of the light and told me the inside was corroded when it was not.
I'm upset with myself for not taking photos, but everything I had understood about their customer service was top notch so I didn't even think of it. Have they gone downhill since acquired by Simpson?
And not that the corrosion even matters. The light was out of warranty, so I was willing and prepared to buy a new one. However, that they lost it and then it it sat there for a month and then offered up a visual diagnosis as the only diagnosis that happened to completely contradict what I looked at it when I shipped it out makes me very weary.
Also, when they learned that I had an older CANbus with an issue that causes the lights to shut off they didn't even offer to send me the updated one. Just "try not to accidentally hit your cancel button twice. The new CANbus doesn't have that problem."
I'm really totally shocked... I've gotten better support on $100 products from Amazon shipped from China. No exaggeration.
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