Customer service....where it has been and where it may be headed.
There is an old saying- "Bad news travels fast, good news takes the scenic route". I don't know who gets the credit for that, but it seems accurate.
Many may have noted encouragement here on the forum to celebrate good customer service as it's important (I believe) to let those that have provided good service with at least a hearty Thank You.
From CBS Sunday Morning, real customer service agents relate stories of help, anger and resolution.
Something to think about.....
OM
There is an old saying- "Bad news travels fast, good news takes the scenic route". I don't know who gets the credit for that, but it seems accurate.
Many may have noted encouragement here on the forum to celebrate good customer service as it's important (I believe) to let those that have provided good service with at least a hearty Thank You.
From CBS Sunday Morning, real customer service agents relate stories of help, anger and resolution.
Something to think about.....
OM