jono
SlaveToCurves/Wind/Motion
Customer Scenarios
I just got off the phone with another Max BMW shop, where I bought my RT, I was told a loaner was not in the cards. Did I shop at the wrong site? The RT is my fourth bike bought from Max.
I spent the better part of the day at my local BMW dealer. My goal was to bring this debacle to some sort of closure so I could move on and start riding again. For me the decision was between a loaner (and the $1,000 gear credit) or taking my R1200RT in trade for my original purchase price toward another BMW. In the end, I decided to trade my R1200RT on a new K1600GT. A shout out to Max (Owner) and Rob (General Manager - S. Windsor, CT store) from Max BMW for working with me to turn this into a win-win for all parties. Max and Rob were both genuinely sympathetic to my situation and went above/beyond the BMW NA trade-in scenario to ensure I was a happy, satisfied BMW customer. Hopefully dealers for other R1200RT owners will step up in similar fashion regardless of the scenario/solution a given customer chooses.
I just got off the phone with another Max BMW shop, where I bought my RT, I was told a loaner was not in the cards. Did I shop at the wrong site? The RT is my fourth bike bought from Max.