That's true, but you'll get no objective sympathy on this forum.
11,000 is not a "small sampling," and a 40% failure rate after 4 years of ownership for BMW is quite believable.
BMW sales is still cashing in on a reputation it had decades ago, but today is rather questionable. My hope is that someone comes on board soon, high enough in the corporate structure to right the ship.
You can ignore the results, rationalize away the competition or simply swirl the Kool-Aid in one's mouth and reminisce about a bygone era of reliability, but the survey is what it is - an interesting snapshot of owner satisfaction in the motorcycle industry.
+1 on that