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That's a head scratcher.
I just went out to the garage and turned the key to the right - handle popped out - then pressed the big black button and my Givi 55 released from its mount, handle at the ready.
Good luck with this problem.
I have two of these (2 bikes) and one of them did this at first I kept working it over and over and finally it popped once although barely. It still won't always open in cold weather - might be a fit/finish thing with yours kind of like mine. Good luck.
There maybe something wrapped up in the inside mechanism, piece of clothes, etc. I have to be careful there is nothing interfering with the latch inside before closing it