Sturgis Motorsports

[brownie0486]

Back from a 3 week 5 state trip with my brother. Me on the 2011RT, he on his 2007GT.

5 days out of Sturgis one of the low beams went out on mine. Called and they said just come in when early while in the area. We stayed in Keystone for 3 days, so rode up 2nd morning and lost the second low beam on the way there [ 50 miles ]. They pulled the bike in when I got there, had me on the road again in 40 minutes.

This is the second time I've had an issue with the motor while traveling in that area where they took me in on short notice and got me hooked up and back on the road.

Just a shout out to their great service dept. for handling it all when they were obviously swamped with work.

 

[Omega Man]

Nice.

I hope you were able to send them a link to this thread.

OM

 

[brownie0486]

Nice.

I hope you were able to send them a link to this thread.

OM

Plan to do just that, and mentioned I did the same thing last year. Sent to their service dept..

 

[HSVPhil]

So, how was your issue resolved? Nothing extraordinary?

Every year, we had bulbs blow on our F-GS bikes; both of them: 800 & 650.
That was just their thing... A trip to any auto parts store resolved the random (but regular) problem with blown halogen bulbs...

What certain thing was performed by the dealer to make U so appreciative????

Enquiring minds want to know -- Ciao!
HSV-Karen & HSV-Phil
USN-Ret'd —--&-— USAF-Ret’d
'09 650GS-twin —- '14 K-GT
'82 R100CS —-—— '75 R90S
’08 CRF230L —--— ’09 KLX250S
'16 R1200RS —-— ’05 Vespa 200L

 

[rich]

So, how was your issue resolved? Nothing extraordinary?

Every year, we had bulbs blow on our F-GS bikes; both of them: 800 & 650.
That was just their thing... A trip to any auto parts store resolved the random (but regular) problem with blown halogen bulbs...

What certain thing was performed by the dealer to make U so appreciative????

I think he explained it pretty well. Re-read his last sentence. Getting in on short notice to any dealer is something to be appreciative of.

You and I may do some or maybe even all of our own maintenance work, but not everyone shares that sentiment.

 

[brownie0486]

So, how was your issue resolved? Nothing extraordinary?

Every year, we had bulbs blow on our F-GS bikes; both of them: 800 & 650.
That was just their thing... A trip to any auto parts store resolved the random (but regular) problem with blown halogen bulbs...

What certain thing was performed by the dealer to make U so appreciative????

Enquiring minds want to know -- Ciao!
HSV-Karen & HSV-Phil
USN-Ret'd —--&-— USAF-Ret’d
'09 650GS-twin —- '14 K-GT
'82 R100CS —-—— '75 R90S
’08 CRF230L —--— ’09 KLX250S
'16 R1200RS —-— ’05 Vespa 200L

My last sentence in the original post was --------- "Just a shout out to their great service dept. for handling it all when they were obviously swamped with work."

What I didn't mention was that on the way there from Keystone that morning, my brothers K1200GT lost it's throttle return. They yanked that bike into the bay along with mine, and an hour later pulled it back out front [ we're thinking it's fixed ]. The bad news was 3 parts had to be ordered from Germany, they listed the parts for him and he called his private mechanic back home to get the parts ordered asap. He rode it the rest of the trip and back to his place like that. When I asked how much for their time, the reply was "no charge".

In my world as a non wrencher, getting me in and fixing both low beams first thing in the morning when it was obvious they were swamped with work orders and customers with appts lining up at the counter to check in. That's above and beyond great service IMO and many dealers would have had me waiting hours there to try and fit me in during the day.