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Hi All, I am on my 3rd Navigator VI and I'm wondering if I should expect more trouble. My first Nav VI would not connect with my PC for updates, etc. I returned it for a refund and got a different one. The second one worked fine for about two months, and then became unstable when temperatures dropped in the fall. It acted as if the screen was being pressed by an invisible, super fast random finger. When temperatures rose above 65F, it worked normally. I called Garmin and they quickly agreed to replace it with a refurbished unit. The new Nav VI seems fine, so far, but I haven't fully tested it in the cold (lots of snow and ice here lately). I see people with similar (and other) issues with their Nav VI's on this forum, but there may be thousands of happy owners... Should I worry about my replacement GPS failing? It would be nice to hear that most users have trouble-free operation.
in the context that in doing A/B testing I've not seen any other systems that were much better at that.horrible at routing and tracking software
It’s interesting how inconsistent Garmin is about dealing with postage for returning these Navigator VIs. They sent me a PDF with a prepaid UPS label. I don’t remember telling them that my GPS was under a year old.
Was charging up my Nav VI and discovered that no matter how long I charged it, it would not go over one bar. I left it charging one more time, overnight, and the next day it would not start up, even when it was plugged in.
I called Garmin Tech Support and described the issue. They had me try a soft reset by pressing and holding the on button for 30 seconds. Still didn't come on.
They're having me return the old unit and they're going to send me another one, a "refurbished" unit. I have to pay postage, but there's no other charges.
Was charging up my Nav VI and discovered that no matter how long I charged it, it would not go over one bar. I left it charging one more time, overnight, and the next day it would not start up, even when it was plugged in.
I called Garmin Tech Support and described the issue. They had me try a soft reset by pressing and holding the on button for 30 seconds. Still didn't come on.
They're having me return the old unit and they're going to send me another one, a "refurbished" unit. I have to pay postage, but there's no other charges.
I'm surprised they did not send you a new battery to try before sending in your unit.
If you put the Nav on the bike mount, will it turn on?
Was charging up my Nav VI and discovered that no matter how long I charged it, it would not go over one bar. I left it charging one more time, overnight, and the next day it would not start up, even when it was plugged in.
I called Garmin Tech Support and described the issue. They had me try a soft reset by pressing and holding the on button for 30 seconds. Still didn't come on.
They're having me return the old unit and they're going to send me another one, a "refurbished" unit. I have to pay postage, but there's no other charges.
Were you using the Garmin-supplied USB cord? My NAV5 will only charge with the Garmin cord that came with the unit. (My NAV5 was an aftermarket unit, purchased w/the $1000 rebate available when I bought my '15 RT, The cord was part of the kit). I've tried to use other after-market, non-Garmin branded USB cords to no avail. I know some members of this forum say I'm nuts -- that USB cords are all the same, but that hasn't been my experience with the NAV5. It is interesting that my other 3 Garmins don't care who made the cord I use to charge them, or whether/not they're on or off if I'm charging them with a wall charger.
As some said, you could have installed your NAV6 in your RT to check/see if it would charge in the mount.
Good luck with the new-to-you unit!
You know the other day I noticed this odd behavior while trying to update my NAV VI. I could not get Garmin Express to recognize my GPS. Out of desperation a started trying different cables. Sure enough, about my third try, she hooked up and worked like a charm. I actually tried a different computer with the same result. I do believe the USB cable does make a difference.
There are actually cables that are meant to be used for "data and charging" and cables that are designed just for charging (makes sense to use the dual purpose).I too have noticed that trying to charge with a poor quality USB cable doesn't work. There are good and bad USB cables out there.
I use the USB cable that came with my Sena 30K to charge my Navs V and VI without any issue.