Hexhead Fuel Pump Recall; new one.

[cjackson]

Fuel Pump Flange Failure

I have a customer bike awaiting this replacement and the dealership tells me they are months behind on the availability of new pumps.

I'm also told parts not available for my 2011 R1200RT.

 

[SPCLED]

Recall Completed!

2011 R12RT...Called two weeks ago to get the ball rolling on this replacement. Called me back same day and said its gonna be a while for the part to come in. Suggested June....Ok no problem, currently not leaking, scheduled...Got a call today, part is on world wide back order, not sure your part will be here for the June appointment...call the week before to ensure the part is in stock...WWS!

My 2011 R12RT had this recall completion performed in the latter half of July...took them about an hour!
Got a call about a week before. Excellent - BMW Motorcycles of Urbana, IL.

 

[83014]

I called my local, Garcia Moto, shortly after receiving my recall notice back in the Spring. I was told that they had used their inventory and to call back early the next month. I did, and still no pumps. The staffer suggested that I order one for my bike. Odd, because I thought they would keep track of that but anyway, I ordered one. Six weeks later, I called again to check on the status of my order. The staffer, a new guy, looked up my vin and said that there was never an order placed for me. He said that he would, and two weeks later, notified me that a pump was being held for me. I got my bike in, waited an hour, and left with a new pump. Sometimes, it just takes an employee that gives a ****, to get things right.

Doug

 

[tedzemlicka]

Gave my recall letter to my nearest dealer July 13th, haven't heard anything. Will go see them Friday.