128465
Vitamin K
I'm on my 3rd Nav VI (all replaced under warranty) and soon to sending #3 back for a #4. My units all develop touchscreen issues and I can't help but think that somehow my bike or the mount or something particular to my bike is causing these problems. Is this possible? Sorry but I'm completely baffled why these issues keep appearing in my 3 units when everyone I have met with a Nav VI has never heard of these problems.
My bike, a 2016 R1200RS, was purchased new from the dealer in May 2017 with the GPS mounted and installed. This particular dealer has a loooooong history of screwing up the Lord's Prayer so if it could have been mis-installed they'd be the ones to do it. (For an example they sold me this bike with a warped and leaking head cover)
The Trouble seems to start with this problem: when playing MP3's it will occasionally not continue onto the next song. You have to go to the MP3 page and press 'play' again for it to resume. This might happen twice in a days riding..
Then these issues start to appear:
#1)the screen will change on it's own (without any input from me) between the main pages.
#2) if trying to use the touchscreen my selection will be highlighted by the blue square to indicate it has been touched, but nothing happens.
#3) the Wonder Wheel still works to change the screen between the main pages (when touch doesn't) but it will likely not stay on any page for long as the page flipping will usually start again (see #1).
Once they start happening, #1 and #2 will happen whether in the cradle or not so if the bike caused the problem it leaves permanent damage behind. A hard reset does not fix these issues.
Garmin seems keen to just replace the units and the last fellow at the help desk said he could find some other reported touchscreen issues but the number seemed very small compared to how many they must have sold. Am I just very unlucky to get 3 lemon GPS's or could the bike be messing with the Nav VI?
Any help is greatly appreciated!
My bike, a 2016 R1200RS, was purchased new from the dealer in May 2017 with the GPS mounted and installed. This particular dealer has a loooooong history of screwing up the Lord's Prayer so if it could have been mis-installed they'd be the ones to do it. (For an example they sold me this bike with a warped and leaking head cover)
The Trouble seems to start with this problem: when playing MP3's it will occasionally not continue onto the next song. You have to go to the MP3 page and press 'play' again for it to resume. This might happen twice in a days riding..
Then these issues start to appear:
#1)the screen will change on it's own (without any input from me) between the main pages.
#2) if trying to use the touchscreen my selection will be highlighted by the blue square to indicate it has been touched, but nothing happens.
#3) the Wonder Wheel still works to change the screen between the main pages (when touch doesn't) but it will likely not stay on any page for long as the page flipping will usually start again (see #1).
Once they start happening, #1 and #2 will happen whether in the cradle or not so if the bike caused the problem it leaves permanent damage behind. A hard reset does not fix these issues.
Garmin seems keen to just replace the units and the last fellow at the help desk said he could find some other reported touchscreen issues but the number seemed very small compared to how many they must have sold. Am I just very unlucky to get 3 lemon GPS's or could the bike be messing with the Nav VI?
Any help is greatly appreciated!