AjaxTheDog
New member
I have had a gen 1 (the yellow one) GS-911 for 5 years now and used it on my 2010 K1300GT and my 2012 R1200RT. But when I connected it to my new 2017 R1200RT I get a weird message that this GS-911 "interface" does not support my model, need to use another one which of course turns out the be their newer model G2. OK, so $349 down the drain for that, but I did get a few years use out of it resetting service reminders, not much else.
On their web page I looked the error message up and read the story that basically said "tough luck", just buy a new one:
The GS-911 Windows PC software will give you a message, saying "This GS-911 interface does not support the selected bike model, please use the GS-911wifi interface" if you try to use an older yellow GS-911 interface with a newer bike model.
We are not able to provide upgrades or replacements for used devices, but many of our customers have sold their older yellow GS-911 interfaces second-hand to supplement the cost of a new GS-911wifi. If you no longer have a use for your older interface, you can consider doing the same.
So I guess I am now supposed to fork over another $300 again for a new model? How do I know this won't happen again in 5 years? No loyalty discount or trade in program, just advice to try to sell it yourself second hand. Not bloody likely, as there are alternatives that may be a tad less capable but adequate for what I need and cost a lot less.
Frankly I don't understand why they wouldn't do something to respect the purchases of customers who owned the earlier model, but I'm not in their marketing department which obviously thinks otherwise. I think this is pretty shabby treatment for customers like me, so I will be looking at Motoscan or Scantool or something else. Their too bad, so sad, just pay again attitude isn't working for me.
On their web page I looked the error message up and read the story that basically said "tough luck", just buy a new one:
The GS-911 Windows PC software will give you a message, saying "This GS-911 interface does not support the selected bike model, please use the GS-911wifi interface" if you try to use an older yellow GS-911 interface with a newer bike model.
We are not able to provide upgrades or replacements for used devices, but many of our customers have sold their older yellow GS-911 interfaces second-hand to supplement the cost of a new GS-911wifi. If you no longer have a use for your older interface, you can consider doing the same.
So I guess I am now supposed to fork over another $300 again for a new model? How do I know this won't happen again in 5 years? No loyalty discount or trade in program, just advice to try to sell it yourself second hand. Not bloody likely, as there are alternatives that may be a tad less capable but adequate for what I need and cost a lot less.
Frankly I don't understand why they wouldn't do something to respect the purchases of customers who owned the earlier model, but I'm not in their marketing department which obviously thinks otherwise. I think this is pretty shabby treatment for customers like me, so I will be looking at Motoscan or Scantool or something else. Their too bad, so sad, just pay again attitude isn't working for me.