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A simple note on the website while it was down would have avoided the confusion we are seeing now that things are sort of back to normal. It also would not be a bad idea to put something up on the main webpage, similar to your explanation, to help members understand what's going on.
Keep in mind that this is a volunteer organization mostly even though it does have officers and by laws and sine it is volunteer driven sometimes I think we the user are not seen as customers or stakeholders. And that the voice of the customer is never really heard......or for that matter asked for.