Hello All,
I called the MOA roadside assistance number this weekend and wanted to relay my experience/warning...
I've owned my 2015 R1200 GSA since new and have been a MOA member since then. I have the platinum roadside assistance add-on, for a total of $109 annually.
This weekend was the first time I've needed to call for MOA roadside assistance after I picked up a nail in my rear tire. My roadside assistance experience was not so good.
First, I was given the option of being sent a text message so they could precisely geo-locate me. Makes sense. The text message also had a link to a form for me to add more details, including address. First problem: It would not accept my 'state' selection. I'm in California. I was able to select Colorado, Delaware, etc but not California. I have an iPhone, so this was a little weird. I gave up that approach and chose the option to speak with a real person.
I got connected to a very helpful person quickly and they took my details. I spent 15 minutes on the line, including a couple of 'please holds', before I was told that they recognized my name and address, but they couldn't verify that I had any roadside coverage at all. They offered to send a tow truck on a cash-basis, suggesting I square it away with my 'provider' later and seek reimbursement. I respectfully declined.
I called AAA instead. Their online form was much easier to complete and they arrived within 30 minutes.
So, be aware if you rely on the MOA roadside assistance. Ridiculous as it sounds, call them to make sure they have you covered before you need to rely upon them. I'm still going to maintain my MOA membership, but will drop the roadside assist and spend some of the savings on an upgrade to my AAA membership.
I called the MOA roadside assistance number this weekend and wanted to relay my experience/warning...
I've owned my 2015 R1200 GSA since new and have been a MOA member since then. I have the platinum roadside assistance add-on, for a total of $109 annually.
This weekend was the first time I've needed to call for MOA roadside assistance after I picked up a nail in my rear tire. My roadside assistance experience was not so good.
First, I was given the option of being sent a text message so they could precisely geo-locate me. Makes sense. The text message also had a link to a form for me to add more details, including address. First problem: It would not accept my 'state' selection. I'm in California. I was able to select Colorado, Delaware, etc but not California. I have an iPhone, so this was a little weird. I gave up that approach and chose the option to speak with a real person.
I got connected to a very helpful person quickly and they took my details. I spent 15 minutes on the line, including a couple of 'please holds', before I was told that they recognized my name and address, but they couldn't verify that I had any roadside coverage at all. They offered to send a tow truck on a cash-basis, suggesting I square it away with my 'provider' later and seek reimbursement. I respectfully declined.
I called AAA instead. Their online form was much easier to complete and they arrived within 30 minutes.
So, be aware if you rely on the MOA roadside assistance. Ridiculous as it sounds, call them to make sure they have you covered before you need to rely upon them. I'm still going to maintain my MOA membership, but will drop the roadside assist and spend some of the savings on an upgrade to my AAA membership.