Seat height selection …

[collingsbob]

When I ordered my 1300 I did so without the benefit of a test ride, or even sitting on a floor model. I selected the heated high comfort seat, based on watching YouTube videos of the experience of people of similar height to myself, knowing that it was a bit of a gamble.
Yesterday I emailed the dealership asking what options were available to me if when the bike arrives and the high comfort seat is found to be too high.
Yesterday I sat on the bike..the seat height is perfect.

 

[elvis]

Not good customer service, that's for sure.

 

[BC1100S]

I selected the heated high comfort seat, based on watching YouTube videos of the experience of people of similar height to myself, KNOWING IT WOULD BE A BIT OF A GAMBLE.

1. You don't even know if you have an issue as you haven't sat on the bike.

2.. You admittedly took a gamble without any input from the dealer or discussion of alternatives and now you expect the dealer to bail you out?

 

[collingsbob]

1. You don't even know if you have an issue as you haven't sat on the bike.

2.. You admittedly took a gamble without any input from the dealer or discussion of alternatives and now you expect the dealer to bail you out?

1- you’re correct
2-The salesman didn’t question or offer any suggestions. “Bail me out”? Really? I didnt haggle, I paid full bore for a fully loaded 1300…all I’m asking for is the possibility of exchanging one brand new, perfectly un-used seat, for another brand new seat..That’s hardly “bailing me out”

 

[BC1100S]

1- you’re correct
2-The salesman didn’t question or offer any suggestions. “Bail me out”? Really? I didnt haggle, I paid full bore for a fully loaded 1300…all I’m asking for is the possibility of exchanging one brand new, perfectly un-used seat, for another brand new seat..That’s hardly “bailing me out”

Considering the dealer has to buy that second seat and take A BIT OF A GAMBLE that he can sell yours, I'd call that bailing you out..

And, to repeat, you don't even know if you have an issue yet you're slagging off the dealer.

 

[lee]

When I ordered my 1300 I did so without the benefit of a test ride, or even sitting on a floor model. I selected the heated high comfort seat

When I ordered my 1300 I did so without the benefit of a test ride, or even sitting on a floor model. I selected the heated high comfort seat,
Yesterday I emailed the dealership asking what options were available to me if when the bike arrives and the high comfort seat is found to be too high.

When I go to the BMW site I only see one height for the heated seat.
The seat without heat is available in High, Standard and Low.

 

[jono]

1- you’re correct
2-The salesman didn’t question or offer any suggestions. “Bail me out”? Really? I didnt haggle, I paid full bore for a fully loaded 1300…all I’m asking for is the possibility of exchanging one brand new, perfectly un-used seat, for another brand new seat..That’s hardly “bailing me out”

A bit off topic, but is "full bore" a Canadian thing? In the States, I've never paid list price for a new BMW and I don't consider myself a very good negotiator. The negotiation was never more than a few minutes to get to a price I thought was reasonable. On a new 5 Series that was $10K off the list price for a car I ordered built to my spec. Bikes have usually been $1-2K off list with the exception of a K1600GT that was deeply discounted. Accessories (like top cases) bought at the same time as the bike have always been deeply discounted.

 

[c10950]

Lots of cry babies on customer service . Dealer does not want to sit on a seat you chose incorrectly . It becomes unwanted inventory and they get taxed on it quarterly.
Your sales rep is not a BMW know it all or any brand for that mater . Just a guy making a living in sales , and volume counts not the one full price sale you made.

Problem today is everyone thinks their special. Man up order a seat you need if the one does not work out .

 

[collingsbob]

A bit off topic, but is "full bore" a Canadian thing? In the States, I've never paid list price for a new BMW and I don't consider myself a very good negotiator. The negotiation was never more than a few minutes to get to a price I thought was reasonable. On a new 5 Series that was $10K off the list price for a car I ordered built to my spec. Bikes have usually been $1-2K off list with the exception of a K1600GT that was deeply discounted. Accessories (like top cases) bought at the same time as the bike have always been deeply discounted.

Accessories added to the final invoice will get a 10% discount. I don’t know if “full bore” is a Canadian thing, but it was the reality of my deal.
The dealership has since reached out to me with a more conciliatory tone - and I responded in kind.