I
im4xru
Guest
I have posted this thread on AdvRider, but want to give it widest audience.
My wife purchased a pair of ZAC riding boots from Armored Rider at the 2005 MOA rally. The saleslady owner assured her the boots were absolutely waterproof and had never had any complaints on the boots. The boots have a waterproof label sewn on the outside. Since purchase, the boots were worn for about 2000 miles. Back in early May we were returning from a trip to VA Beach and rode through about 40 minutes of heavy rain around Asheville. Her feet were soaked. After getting home, I called Armored Rider and they gave me some run around on proving the boots leaked saying the water could have gotten in somewhere else. I had to soak the boots from the inside to prove they leaked, and they did. I marked the leaking areas (several) and shipped the boots with a letter to Armored Rider. The boots were delivered to Armored Rider by UPS on Jun 5th. After a week of not hearing from the vendor, I called. They acted like they didn't know what I was talking about, but assured me they would check and call me back (no return call.) The following week I called again and spoke with Rosemarie, the lady we purchased the boots from., She told me that the owner, Tony, was out of town and that he was checking with the manufacturer. She assured me she would return my call in the next couple of days to let us know how the issue would be resolved (no return call.) On June 26th, I again called and told them I wanted the issue resolved since we were leaving on an extended ride starting mid-Jul. The lady told me they didn't have the replacement boots, but that she would credit my credit card for the amount of purchase. I thanked her for this and ordered a pair of Oxtars for the wife. Today the Oxtars were delivered and I checked my credit card account to see if I had received credit from Armored Rider. True to form they had done nothing they had promised. I called again and spoke with the saleslady and told her I wanted my credit. She gave a lame excuse that she had been really busy and had not gotten around to the credit. I told her it didn't take that long (wonder how long they take before charging on a purchase?) Again, she has promised to credit my card today. I doubt it will happen. If not taken care of please stop by and shake hands while I attempt to drive away their customers at the upcoming MOA rally in Vermont.
All should steer clear of this vendor.
Gary
My wife purchased a pair of ZAC riding boots from Armored Rider at the 2005 MOA rally. The saleslady owner assured her the boots were absolutely waterproof and had never had any complaints on the boots. The boots have a waterproof label sewn on the outside. Since purchase, the boots were worn for about 2000 miles. Back in early May we were returning from a trip to VA Beach and rode through about 40 minutes of heavy rain around Asheville. Her feet were soaked. After getting home, I called Armored Rider and they gave me some run around on proving the boots leaked saying the water could have gotten in somewhere else. I had to soak the boots from the inside to prove they leaked, and they did. I marked the leaking areas (several) and shipped the boots with a letter to Armored Rider. The boots were delivered to Armored Rider by UPS on Jun 5th. After a week of not hearing from the vendor, I called. They acted like they didn't know what I was talking about, but assured me they would check and call me back (no return call.) The following week I called again and spoke with Rosemarie, the lady we purchased the boots from., She told me that the owner, Tony, was out of town and that he was checking with the manufacturer. She assured me she would return my call in the next couple of days to let us know how the issue would be resolved (no return call.) On June 26th, I again called and told them I wanted the issue resolved since we were leaving on an extended ride starting mid-Jul. The lady told me they didn't have the replacement boots, but that she would credit my credit card for the amount of purchase. I thanked her for this and ordered a pair of Oxtars for the wife. Today the Oxtars were delivered and I checked my credit card account to see if I had received credit from Armored Rider. True to form they had done nothing they had promised. I called again and spoke with the saleslady and told her I wanted my credit. She gave a lame excuse that she had been really busy and had not gotten around to the credit. I told her it didn't take that long (wonder how long they take before charging on a purchase?) Again, she has promised to credit my card today. I doubt it will happen. If not taken care of please stop by and shake hands while I attempt to drive away their customers at the upcoming MOA rally in Vermont.
All should steer clear of this vendor.
Gary
