Hi I am at my wits end and need some help. Searched the forum so sorry if I'm redundant here but cannot find an applicable thread. In late July I traded my 2014 GS 700 for a new 2019 R 1250 GS at Falcone BMW in Indianapolis. Nothing but joy as I broke in the engine rest of summer/fall. Performed break in service in October at dealership. Now the facts:
Received notice that Falcone was closing its doors Oct. 31 and a new dealership (Tom Wood) would carry the franchise beginning in 2020. I thought no big deal and winterized the bike thinking I'm good until 6000 service at which time the new dealer would be up and running here.
Early December as I walked past the bike to my car I noticed a fluid pool from front caliper on front rim. Called old service manager at Falcone who is now at another shop and asked what's up. He reported BMW knows about this and has known for some time and is surprised there is not a recall. He had several disaster stories of course (showroom bikes leaking, new bikes from BMW already leaking in the box upon arrival) and said of course to park it (already was for winter) and to either 1) wait until new dealership is live or 2) Call roadside and have it taken to Cincinnati BMW which is what I did. That was December 4th.
When I called the Cincinnati service manager to say the bike is on the way he echoed the former service manager in Indy. He has seen the problem on several bikes (both showroom and in-service like mine), has no idea why there has not been a recall, and is getting no guidance from BMW other than "send the pictures in".
Now that it is six weeks later and there is still no update I'm not sure what my remedies are other than to wait on BMW and at some point I presume to be told "we fixed it".
My question is to anyone who can provide insight (technical, current BMW responses, product liability attorneys). If BMW head service advisors (one former, one current) are perplexed as to how BMW is handling this and acknowledge there are a bunch of us out there with faulty brakes, even has a service advisory out, then why has there not been a recall. All it takes is one death and BMW knowing of the problem to unleash a legal process, a massive PR problem (BMW knew about faulty brakes but let their customers keep riding), and certainly a customer loyalty issue.
Lastly, when I get the bike back how will I know (absent putting Brembo's on which are on all 2020's) the "retooled" calipers are safe. BMW did not know the original brakes were not safe, now they want me to have my wife drive me two hours to Cincinnati, they flip me the keys, and I ride back on I-70? No thanks.
Received notice that Falcone was closing its doors Oct. 31 and a new dealership (Tom Wood) would carry the franchise beginning in 2020. I thought no big deal and winterized the bike thinking I'm good until 6000 service at which time the new dealer would be up and running here.
Early December as I walked past the bike to my car I noticed a fluid pool from front caliper on front rim. Called old service manager at Falcone who is now at another shop and asked what's up. He reported BMW knows about this and has known for some time and is surprised there is not a recall. He had several disaster stories of course (showroom bikes leaking, new bikes from BMW already leaking in the box upon arrival) and said of course to park it (already was for winter) and to either 1) wait until new dealership is live or 2) Call roadside and have it taken to Cincinnati BMW which is what I did. That was December 4th.
When I called the Cincinnati service manager to say the bike is on the way he echoed the former service manager in Indy. He has seen the problem on several bikes (both showroom and in-service like mine), has no idea why there has not been a recall, and is getting no guidance from BMW other than "send the pictures in".
Now that it is six weeks later and there is still no update I'm not sure what my remedies are other than to wait on BMW and at some point I presume to be told "we fixed it".
My question is to anyone who can provide insight (technical, current BMW responses, product liability attorneys). If BMW head service advisors (one former, one current) are perplexed as to how BMW is handling this and acknowledge there are a bunch of us out there with faulty brakes, even has a service advisory out, then why has there not been a recall. All it takes is one death and BMW knowing of the problem to unleash a legal process, a massive PR problem (BMW knew about faulty brakes but let their customers keep riding), and certainly a customer loyalty issue.
Lastly, when I get the bike back how will I know (absent putting Brembo's on which are on all 2020's) the "retooled" calipers are safe. BMW did not know the original brakes were not safe, now they want me to have my wife drive me two hours to Cincinnati, they flip me the keys, and I ride back on I-70? No thanks.