Heated Sargent Seat...NO HEAT!!!

[willhawks]

22018 R1200RTW with Sargent seat. Wires/connectors attached to front and back seat with electrical line running into the bowels of the bike. Have tried the wonder wheel, gone to seat heat section and turned it up to max. No heat, front or back; turned on rear seat with no heat at all; turned on both front with wonder wheel and back with switch, NO HEAT AT ALL ANYWHERE!!! wtf!!!!!!!!!!!
Wires are in good condition with no cracks, splices or add ons. Thanks in advance

Will

 

[lee]

Is this a new bike for you?
Did the seat work before?

I'm guessing the bike has to be running before the heat will turn on.

 

[Omega Man]

I don’t think it’s a plot.
There are a number of factors involved in having the seat work along with the bike, so it seems, needs it to have come with a WORKING original factory heated seat.

Pretty good write up from the Owners News here- https://www.bmwownersnews.com/2023/02/sargent-heated-seat-new-controller-more/

OM

 

[willhawks]

I spoke with the rep from Sargent seats who told me that the most likely reason that neither the front or back of the seats heat is the likelihood that the bike threw a code which caused the Canbus system to get it's panties in a bunch, which, in turn, caused Canbus to shut down the circuit, killing the seat heat function. Does anyone have any ideas about this?
Many thanks in advance for any assistance here.

3hawks

 

[pymorrison]

On the positive side, do u like the seat?

 

[etiennelau]

I spoke with the rep from Sargent seats who told me that the most likely reason that neither the front or back of the seats heat is the likelihood that the bike threw a code which caused the Canbus system to get it's panties in a bunch, which, in turn, caused Canbus to shut down the circuit, killing the seat heat function. Does anyone have any ideas about this?
Many thanks in advance for any assistance here.

3hawks

I have the heated seat from Sargent that plug into the canbus. They worked until recently when I accidentally wiggled the wiring on the driver's seat too much. This caused the canbus to throw up error. I wiggled the wires again and all is good.

So it's not the seats or the bike. Just check the plugs and wires.