I recently purchased a used 2008 K12 GT with a BMW Zumo 550 (Garmin) navigation system, Unfortunately shortly after taking delivery of the bike the Nav device sceen started to flash and not respond to touch screen commands.
I checked with my local BMW dealership service dept, they said the screen has gone bad and to call Garmin to see what they can do. I checked the Garmin website which quoted $150 to fix this out of warranty device, called Garmin Tech support they suggested I use Garmin Express to update the device files and to execute the calibration test. Device download went fine however Calibration test did not work because the touch screen does not work.
I contacted Garmin again, they said Sorry, they can't do anything more and the device is not in warranty and non-repairable so they would not give me a RMA and it was up to me to purchase a new NAV 4 or 5 for $525 to $800.
They also suggested I call BMW customer service to see if they could help. Unfortunately after a 45 min conversation NO HELP. BMW C/S suggested I contact the dealer who said there was nothing they could do if Garmin nor BMW was willing to help.
Other than buying a new device, anybody know of a homegrown fix the touchscreen and where to buy the parts?
The device powers up and connects to the Satelite feed fine and moves to the 3 major screens using the push button on the left side. Maps (+) and (-) functions work as well.
Thanks for your feedback
Left in the Dark
I checked with my local BMW dealership service dept, they said the screen has gone bad and to call Garmin to see what they can do. I checked the Garmin website which quoted $150 to fix this out of warranty device, called Garmin Tech support they suggested I use Garmin Express to update the device files and to execute the calibration test. Device download went fine however Calibration test did not work because the touch screen does not work.
I contacted Garmin again, they said Sorry, they can't do anything more and the device is not in warranty and non-repairable so they would not give me a RMA and it was up to me to purchase a new NAV 4 or 5 for $525 to $800.
They also suggested I call BMW customer service to see if they could help. Unfortunately after a 45 min conversation NO HELP. BMW C/S suggested I contact the dealer who said there was nothing they could do if Garmin nor BMW was willing to help.
Other than buying a new device, anybody know of a homegrown fix the touchscreen and where to buy the parts?
The device powers up and connects to the Satelite feed fine and moves to the 3 major screens using the push button on the left side. Maps (+) and (-) functions work as well.
Thanks for your feedback
Left in the Dark
