Has anyone else ordered something from Aerostich in the past three months and not gotten it?
I ordered some gauntlet gloves ($100) from Aerostich on May 28th. I waited a month and heard nothing from them. I wrote to customer service and 4 days later got a robot reply about Covid difficulties, etc., telling me that it would be another two weeks. I waited another month after hearing nothing from them and sent more emails. Nothing.
I called them today (one day short of three months) and the woman that answered the phone told me that their vendor says it will be another two weeks. I mentioned to her that I had been told that a month ago. I asked her if it was normal procedure for Aerostich to keep their customers in the dark for three months and that I was the one who had to contact them.
Hey, I know it's been tough on companies for the last 6 months to keep up with demand. I get that. What I don't get is that Aerostich is fully aware of their outstanding orders and - at least in my case - have made no effort to contact me.
I ran a company for 25 years. At the end of each day, I always made sure my clients knew what was going on with their jobs. They weren't always happy with the truth, but they remained loyal clients so they clearly appreciated the honesty.
I've never bought anything from Aerostich before. I chose them because they have a good reputation in the BMW community, and I prefer to but locally/American whenever possible.
I have no idea if I'll ever get the gloves, but I will never buy from them again.
I ordered some gauntlet gloves ($100) from Aerostich on May 28th. I waited a month and heard nothing from them. I wrote to customer service and 4 days later got a robot reply about Covid difficulties, etc., telling me that it would be another two weeks. I waited another month after hearing nothing from them and sent more emails. Nothing.
I called them today (one day short of three months) and the woman that answered the phone told me that their vendor says it will be another two weeks. I mentioned to her that I had been told that a month ago. I asked her if it was normal procedure for Aerostich to keep their customers in the dark for three months and that I was the one who had to contact them.
Hey, I know it's been tough on companies for the last 6 months to keep up with demand. I get that. What I don't get is that Aerostich is fully aware of their outstanding orders and - at least in my case - have made no effort to contact me.
I ran a company for 25 years. At the end of each day, I always made sure my clients knew what was going on with their jobs. They weren't always happy with the truth, but they remained loyal clients so they clearly appreciated the honesty.
I've never bought anything from Aerostich before. I chose them because they have a good reputation in the BMW community, and I prefer to but locally/American whenever possible.
I have no idea if I'll ever get the gloves, but I will never buy from them again.