roberts735
hopz
Hello Friends.
Wanted to get a pulse on the Coolant Leak situation of the 14/15 bikes.
I recently bought a '14 and I am enjoying it very much. After a recent ride I was cleaning the bike and discovered a coolant leak from the weep hole on the left side. This leak was not trivial but a very large spray of dried coolant extending from the hole to the bottom of the engine and rearward a significant distance. I have photos I can share with interested parties.
I took the bike to my local dealer who took a rather casual look at it and declared it "Normal".
I do not consider it in any fashion "Normal". Most liquid cooled machines contain their liquids... that is normal... to me... not a leak.
I contacted BMW Motorrad, NA and after several days the answer I received was also "normal". Their reply was "so sorry but go to your dealer..."
Further conversation revealed that BMW NA does not and cannot talk to BMW engineers or others who may be able to shed some light on the "normal" coolant leak... and furthermore... go to your dealer.
I find this reply well-short of good customer relations support and I feel like it is another problem that is being swept under the bureaucratic rug... just go to the dealer...
So... if any of you would like to... please contact me with your Leak Story... good, bad, indifferent. I am compiling a list. Nothing planned to do with it yet... just making a list of those of us who had/have the leak. You can post here, post a Private Mail to me, or email me at bstovall735@gmail.com
ALL replies will be kept in strict confidence and not action using your information will the taken without notice to you.
Thanks.
Bob
P.S. I still love the bike, but I hate the way this is being dealt with.
Wanted to get a pulse on the Coolant Leak situation of the 14/15 bikes.
I recently bought a '14 and I am enjoying it very much. After a recent ride I was cleaning the bike and discovered a coolant leak from the weep hole on the left side. This leak was not trivial but a very large spray of dried coolant extending from the hole to the bottom of the engine and rearward a significant distance. I have photos I can share with interested parties.
I took the bike to my local dealer who took a rather casual look at it and declared it "Normal".
I do not consider it in any fashion "Normal". Most liquid cooled machines contain their liquids... that is normal... to me... not a leak.
I contacted BMW Motorrad, NA and after several days the answer I received was also "normal". Their reply was "so sorry but go to your dealer..."
Further conversation revealed that BMW NA does not and cannot talk to BMW engineers or others who may be able to shed some light on the "normal" coolant leak... and furthermore... go to your dealer.
I find this reply well-short of good customer relations support and I feel like it is another problem that is being swept under the bureaucratic rug... just go to the dealer...
So... if any of you would like to... please contact me with your Leak Story... good, bad, indifferent. I am compiling a list. Nothing planned to do with it yet... just making a list of those of us who had/have the leak. You can post here, post a Private Mail to me, or email me at bstovall735@gmail.com
ALL replies will be kept in strict confidence and not action using your information will the taken without notice to you.
Thanks.
Bob
P.S. I still love the bike, but I hate the way this is being dealt with.