Gengras BMW...WTF???

This is a post that a friend of mine put up at my local fourm room. Is there anybody having the same problem for this dealer in Connecticut?

http://www.bandofriders.net/forums/showthread.php?t=36945

157056 said:

This is a post that a friend of mine put up at my local fourm room. Is there anybody having the same problem for this dealer in Connecticut?

http://www.bandofriders.net/forums/showthread.php?t=36945

Click to expand...

Mods... might do better in S1000RR, the Hothead section?

gengras sucks

157056 said:

This is a post that a friend of mine put up at my local fourm room. Is there anybody having the same problem for this dealer in Connecticut?

http://www.bandofriders.net/forums/showthread.php?t=36945

Click to expand...

i had warranty on my f 650 gs an 06,so i told myself ..you have to do the oilchange and the 12 k service.anyway the problem was they overfilled the oil and after a while start coming off on the frame.talk with gengras ...they replied saying we give 2 mounths warranty on the service ok i said but to suck so bad over an oilghange!!!wtf you r representing bmw or not???went and trioed to buy the oil cange kit ,a bmw sales rep comes and want to sale to me sintethic oil...i told the guy its mineral the oil i want ..he start telling me its about the mileage and i can put sithetic oil too..sa i left and i never go back again.ever

The base problem with Gengras is that they are not a BMW "dealer", just a BMW "store".
They are a Harley dealer.
Actually, even that is not totally true.
They are a Volvo dealership, and have branched out into the m/c world to (hopefully) increase thier bottom line.
I have never heard anything good about them as a bike shop. I also know from personal experiences (a friend of mine that worked for them) that they are not a very good employer, either.

Very interesting post.

FWIW the following is a link from their website:

http://www.gengrasbmw.com/testimonials_display2.asp

The testimonials on their website differ from what has been posted so far.

R80RTJohnny said:

Very interesting post.

FWIW the following is a link from their website:

http://www.gengrasbmw.com/testimonials_display2.asp

The testimonials on their website differ from what has been posted so far.

Click to expand...

what, you expected them to post up complaints as part of their public relations efforts?

Absolutely not! Unfortunately the horror stories with this dealer remind me of what I've experienced in my area. That being said I'm fortunate to have an Independent Master Technician service my bikes (airhead and hexhead). If I need parts I'll let him order them and make, I hope, a small profit. If I end up paying more - So be it. Quality has a price.

PS: Funny how in their "testimonials" they are so perfect. A little too perfect.

bikerfish1100 said:

The base problem with Gengras is that they are not a BMW "dealer", just a BMW "store".
They are a Harley dealer.
Actually, even that is not totally true.
They are a Volvo dealership, and have branched out into the m/c world to (hopefully) increase thier bottom line.
I have never heard anything good about them as a bike shop. I also know from personal experiences (a friend of mine that worked for them) that they are not a very good employer, either.

Click to expand...

This reminds me of my local dealer. He's far more interested in go-carts and old cars than the quality of customer service and repair work on bikes. I drive more than 100 miles out of my way to Austin where the employees treat me like a friend and the repair work is excellent.

Over the years when purchasing a bike or car, I find myself doing as much research about the dealership as I do about the bike or car.

I'm afraid that a good portion of the industry has become so concerned with the bottom line on the spread sheet and how many t-shirts were sold that they forgot about the quality of customer service.

Easy

This comment relates to no single post, nor to any specific dealership. But, we all like to think that we are always entitled to good customer service. And we should be. But that entitlement comes with responsibilities too. Good interpersonal relations are a two way street. I always try to treat the dealership staff (especially techs) with the same level of respect, openness and honesty I expect from them. It almost always works.