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Hex has told vendors not to ship GEN 2 ezCANs in anticipation of the GEN 3 being available to ship in the next few weeks. Good news; judging from the complaints about failures on forums, the GEN 2 units are failing at an unacceptable rate. This info comes from The BeemerShop.
That's interesting, I just received my second warranty replacement exCAN GEN 2, I'll have to inquire with Ruan at HEX if I can get a GEN 3 as soon as available. The last failure we determined the unit failed because it cannot operate in cold ambient temperatures.
Thanks for the update.
That's interesting, I just received my second warranty replacement exCAN GEN 2, I'll have to inquire with Ruan at HEX if I can get a GEN 3 as soon as available. The last failure we determined the unit failed because it cannot operate in cold ambient temperatures.
Thanks for the update.
I used the term GEN 3 earlier in the thread because that was the term that the representative of the Beemershop used when he advised me my order was being delayed. I received my new and improved ezCAN two days ago and it is installed and working well. The only difference I can see is that it came in a different package (labeled GEN II) and the case of the device is silver.
I didn't see this before I posted the one below yours, but I couldn't resist, it was in jest only you were only going by what you were told, glad to hear your issue was resolved, so was mine.
Cheers.
Also had Annie's problem resolved. Her GEN I failed in October. It was three years old so I bought a GEN II for her. I less than two weeks it began acting up. The auxiliary lights would go out and not come back on. Twice I reset to factory defaults and reprogrammed the device and twice it failed. Contacted Hex and they gave me a number that allows the Beemershop to ship me one of the new ones.
As frustrating as it is having these things fail, at least Hex is easy to deal with when it comes to replacing them.