Results 1 to 9 of 9

Thread: Las Vegas dealer opinions?

  1. #1
    Registered User wbrownell9's Avatar
    Join Date
    Jun 2013
    Location
    New Castle, DE
    Posts
    540

    Las Vegas dealer opinions?

    Anyone care to comment on Eurocycle BMW? I'll be needing a 24K service when I get there in late May. I called and asked about tire availability and was not impressed with the guy who picked up the phone. Didn't seem to know what they stocked, didn't seem to care that he didn't know.
    2020 R1250 GSA Low

  2. #2
    I was there 35 years ago and they were 1st class. Nothing since.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  3. #3
    Registered User wbrownell9's Avatar
    Join Date
    Jun 2013
    Location
    New Castle, DE
    Posts
    540
    Update: I'm done trying to deal with them.

    Day 1: Called during business hours, rang & rang & rang, eventually got a chance to leave a voicemail, never got a callback.
    Day 2: Called during business hours, rang 10X, "Press 1 for Sales or Service" (they don't separate the departments?) Answered by sales, "Let me transfer you", rang & rang & rang, no answer, I hung up.
    Day 2: Used the "Contact me" form on the webpage. Crummy form, doesn't ask what bike, what service desired. Got an email the next day asking what I wanted. Responded within an hour, it's now the next day. Guess what? No response

    Left a bad Google review, got a call right away. "Please call us at" the number they don't answer. They called me, on the callback number I gave them 2 days ago. They didn't respond to the callback request, they didn't respond to my email, but they reached out right away in response to a bad review. Nope.
    2020 R1250 GSA Low

  4. #4
    Registered User
    Join Date
    Nov 2010
    Location
    Dayton, OH
    Posts
    3

    RIP BMW of Las Vegas.. not a fan of euro cycle.

    Back in the day, I always made special efforts to visit the BMW of Las Vegas dealership when I was out there. Friendly staff, supportive management, rental bikes, solid service department.. what wasn't to like? Oh, did I mention the cool shirts they had? Lots of advice on where to go, what to see, roads to try out... It was a dealer that was truly a destination as well as the town around it.

    Eurocycle bought them out about 3 years ago, visited the new location shortly there after. They were a multi-line dealer, w/ Triumph, Ducati, and Royal Enfield, as well as BMW. Building featured some classic iron for you to look at, but new sales types were antisocial. One of the guys in the used department was a positive, but overall, the impression was... meh. No cool shirts any more. No BMW feeling like the old dealer. Zero interest in talking about anything but 'what'll it take to send you home on a bike today'. Last visit before COVID was more of the same. Have not made any effort to visit since.

  5. #5
    Registered User davidballen's Avatar
    Join Date
    Mar 2008
    Location
    Centerville
    Posts
    37
    Quote Originally Posted by wbrownell9 View Post
    Anyone care to comment on Eurocycle BMW? I'll be needing a 24K service when I get there in late May. I called and asked about tire availability and was not impressed with the guy who picked up the phone. Didn't seem to know what they stocked, didn't seem to care that he didn't know.
    I loved that actual Las Vegas BMW dealership. Nice venue, nice people. Ever since Euro Cycle took over, the place is a dump. They've moved to a really crappy part of town, not worth going to. Sorry for your bad luck trying to find tires and service. Perhaps you can get it done prior to getting to Nevada.

  6. #6
    Registered User captainmarko's Avatar
    Join Date
    Apr 2015
    Location
    Las Vegas, NV
    Posts
    178
    Yeah, I bought my RT from them when it was still Las Vegas BMW, and they were great. Now, not so much.

    FWIW, the guy they had managing the service department at the old dealer left because of the changes. He has since been lured back, so perhaps they figured out some changes were needed.
    I'll be doing my 36k service after I get back from a trip in mid May. So with that in mind...

    Define late May. And what kind of bike are you riding?

    If it's a wethead 1200 RT, then perhaps I can help. I live in Vegas.
    Sleep in the trees and keep your knees in the breeze.

  7. #7
    Registered User wbrownell9's Avatar
    Join Date
    Jun 2013
    Location
    New Castle, DE
    Posts
    540
    Riding a 2020 GSA (low). Thanks for the offer, I've made arrangements to have it done at Irv Seaver BMW in Anaheim. I'd had a good experience with the dealer in Long Beach but they couldn't fit me in Monday (Memorial Day, duh), Tuesday was too late, and I couldn't get there by the previous Friday, so he recommended Irv Seaver's who has Saturday service. They picked up the phone right away, got me in with no hemming or hawing. So far, so good.
    2020 R1250 GSA Low

  8. #8
    Registered User captainmarko's Avatar
    Join Date
    Apr 2015
    Location
    Las Vegas, NV
    Posts
    178
    Excellent. I've heard good things about them.

    Safe travels!
    Sleep in the trees and keep your knees in the breeze.

  9. #9
    Registered User
    Join Date
    Apr 2008
    Location
    So. California
    Posts
    52
    You won't be disappointed at Irv's!

Similar Threads

  1. BMW Las Vegas
    By scqtt in forum Motorrad
    Replies: 31
    Last Post: 02-13-2013, 08:03 PM
  2. Need opinions regarding a dealer's atitude
    By Hammam in forum Oilheads
    Replies: 20
    Last Post: 07-06-2012, 03:21 PM
  3. 2006 1200 GS W/2600K @ Dealer?? Opinions??
    By biketrax in forum Hexheads/Camheads
    Replies: 2
    Last Post: 03-23-2012, 09:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •