Placed an order on-line Saturday morning... received email acknowledging the order. Contained in the email was this statement:
"Within 24-72 hours you will receive an e-mail confirmation from our Internet Sales Department. Included will be an image of your order."
On Wednesday I responded via email asking for a status.... no response.
As of yesterday (Thursday) I had heard or received nothing so I started calling. First two attempts to order status (ext. 1219) went to voice mail. Message was left but not returned. Third attempt I went through the menu to parts and the call was answered.... I was put on hold while they attempted to find the right guy. He was not found but I was able to get a status, the items were there but had not shipped. Was assured they would begin the process (how long would they have sat had I not called?).
Need to take into account that an order placed on Saturday won't be looked at until Tuesday at the earliest. The problem I have with any on-line ordering system is when an established process is not not followed or feedback is not given. Experience tells me that nothing is happening due to a slip-up and usually I have a bike on the lift or a schedule to be kept and being in limbo is not acceptable.
Since this thread relates to Customer Service I'll refrain from going into the MAX BMW Sales or Service categories....
"Within 24-72 hours you will receive an e-mail confirmation from our Internet Sales Department. Included will be an image of your order."
On Wednesday I responded via email asking for a status.... no response.
As of yesterday (Thursday) I had heard or received nothing so I started calling. First two attempts to order status (ext. 1219) went to voice mail. Message was left but not returned. Third attempt I went through the menu to parts and the call was answered.... I was put on hold while they attempted to find the right guy. He was not found but I was able to get a status, the items were there but had not shipped. Was assured they would begin the process (how long would they have sat had I not called?).
Need to take into account that an order placed on Saturday won't be looked at until Tuesday at the earliest. The problem I have with any on-line ordering system is when an established process is not not followed or feedback is not given. Experience tells me that nothing is happening due to a slip-up and usually I have a bike on the lift or a schedule to be kept and being in limbo is not acceptable.
Since this thread relates to Customer Service I'll refrain from going into the MAX BMW Sales or Service categories....
Good that you called!! Stuff happens....
