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Touring Sport Greenville SC Contact?

daveslash5

daveslash5

Member
I have been trying to contact Touring Sport to set up an appointment since last week, but using their phone number from their website and the Anonymous Book (864-232-2269) I get a "This number is currently inactive" message. Are they still in business? Did they forget to pay their phone bill? Have they changed their number and not updated their website?
I do not see a dedicated email address on their website, just a "fill in the blanks and we'll contact you" form. I hope that they are still with us, if not I will have to head to North Carolina for service.
If anyone knows the secret contact protocol, please let me know. Thanks!

Dave
 
I just called the number and was put through to their menu "Press 1 for..., Press 2 for...,...". Seems like the number worked for me.
 
THIS IS WEIRD!!

I just tried again and got the same "This number is inactive" message. I am hand dialing the number and checking it on the screen to make sure it is right, but not getting through.

I will try it from another phone, maybe that will work. Thanks.

Dave
 
Well, the number works with my cell phone (which I don't usually carry) but on my landline the same number gets the "number inactive" message. I have never seen this happen before. Odd...
 
DaveSlash5 said:
Well, the number works with my cell phone (which I don't usually carry) but on my landline the same number gets the "number inactive" message. I have never seen this happen before. Odd...
Click to expand...

Dave, Have you used these guys before? Much closer to me than Asheville or Charlotte. Been in there twice without being acknowledged. Also called once to order a rear tire. Left two messages and finally got a call back a week later. Would like to bring my 2009 GSA there for the fuel pump recall. Any feed back on the service dept.?
 
brorke said:
Dave, Have you used these guys before? Much closer to me than Asheville or Charlotte. Been in there twice without being acknowledged. Also called once to order a rear tire. Left two messages and finally got a call back a week later. Would like to bring my 2009 GSA there for the fuel pump recall. Any feed back on the service dept.?
Click to expand...

I have been in to pick up a few items in the past. I have mostly had older BMWs and did my own maintenance but acquired a 2018 R1200GS last year. Since it is still under warranty and the PO purchased it at Touring Sport I am taking it in for it's 18K checkup. I have a couple of friends who have their bikes serviced there and have good things to say for them. I have had to approach the sales folk to ask questions, but they have always been helpful and willing to talk. They definitely are not pushy though.

I rang the service department today (with my cell phone) and left a message. Matt got back to me in less than 30 minutes and discussed what I needed, pulled up the service record for the bike and made the appointment for service. I may have to call back and place a set of tires on order; the rally at Great Falls is only 2 1/2 months away and I will need to replace them before the trip.
 
DaveSlash5 said:
I have had to approach the sales folk to ask questions, but they have always been helpful and willing to talk. They definitely are not pushy though.
Click to expand...

To me, this is as it should be. I love it when they say, "If you have any questions I am right over there." I hate it when they hover.
 
DaveSlash5 said:
I have been in to pick up a few items in the past. I have mostly had older BMWs and did my own maintenance but acquired a 2018 R1200GS last year. Since it is still under warranty and the PO purchased it at Touring Sport I am taking it in for it's 18K checkup. I have a couple of friends who have their bikes serviced there and have good things to say for them. I have had to approach the sales folk to ask questions, but they have always been helpful and willing to talk. They definitely are not pushy though.

I rang the service department today (with my cell phone) and left a message. Matt got back to me in less than 30 minutes and discussed what I needed, pulled up the service record for the bike and made the appointment for service. I may have to call back and place a set of tires on order; the rally at Great Falls is only 2 1/2 months away and I will need to replace them before the trip.
Click to expand...

Sounds good...Thanks. Yeah, its been a while since I stopped in and from what I have heard its all new people in there. I'll give the service dept. a call re: my fuel pump recall and see how it goes. I usually do my own maintenance as well but had Asheville do the 12K on my 2019 RT (first big service while under warranty).

Im right in Chesnee! We should ride sometime. We have a small group that meets up at the Spinx on Rt.11 & 14 on most weekends.
 
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