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Thread: Existing member renew as digital-only

  1. #1

    Existing member renew as digital-only

    I'm a current paper member and trying to renew my membership as digital-only. But when I use the website to renew my membership, the digital-only option is not in the drop down list. Any direction would be appreciated.

  2. #2
    Quote Originally Posted by elkman View Post
    I'm a current paper member and trying to renew my membership as digital-only. But when I use the website to renew my membership, the digital-only option is not in the drop down list. Any direction would be appreciated.
    I would call the office.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  3. #3
    The website was having issues yesterday, not sure if this is related to your issue, but, like Paul suggested, your best option is to call the office.
    R. Reece Mullins Ebony R1200RT (Gretchen)
    MOA # 143779
    MOA Charter Club #5 #364 #100
    BMW MOA Vice President

  4. #4
    Quote Originally Posted by elkman View Post
    I'm a current paper member and trying to renew my membership as digital-only. But when I use the website to renew my membership, the digital-only option is not in the drop down list. Any direction would be appreciated.
    Tori sprinkled some foo foo dust on my profile and the digital renewal options are now available. Thanks Tori.

  5. #5

    Understandably

    Lots of members hesitate to call the office and for good reason. Most customer service oriented businesses, severely lack in the telephonic customer service department.

    The BMW MOA has great dedicated staff that will move heaven and earth for their members, and usually pick up on the first ring. Tonya and Tori are very pleasant to talk to and very competent.
    R. Reece Mullins Ebony R1200RT (Gretchen)
    MOA # 143779
    MOA Charter Club #5 #364 #100
    BMW MOA Vice President

  6. #6
    Registered User wbrownell9's Avatar
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    Quote Originally Posted by rangerreece View Post
    Lots of members hesitate to call the office and for good reason. Most customer service oriented businesses, severely lack in the telephonic customer service department.

    The BMW MOA has great dedicated staff that will move heaven and earth for their members, and usually pick up on the first ring. Tonya and Tori are very pleasant to talk to and very competent.
    [Press 1, press 3, press 2, press 4, enter account number, zip code,]... "Thank you, we have located your customer record. Your business is very important to us, please remain on the line so one of our customer service reps can assist you" [wait 10 minutes] [rep comes on the line & asks me for account number & zip code] Apparently my business isn't important enough to have someone available to take the call, or to actually use the information they requested, and that I entered.
    2020 R1250 GSA Low

  7. #7
    Quote Originally Posted by wbrownell9 View Post
    [Press 1, press 3, press 2, press 4, enter account number, zip code,]... "Thank you, we have located your customer record. Your business is very important to us, please remain on the line so one of our customer service reps can assist you" [wait 10 minutes] [rep comes on the line & asks me for account number & zip code] Apparently my business isn't important enough to have someone available to take the call, or to actually use the information they requested, and that I entered.
    Please clarify: You were NOT referring to the BMW MOA office were you?????
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  8. #8
    Quote Originally Posted by PGlaves View Post
    Please clarify: You were NOT referring to the BMW MOA office were you?????
    I can clarify... heís not. We do have an after hours voice machine, but itís nothing like the typical que prompt he was referring to. He was striking home my point with other companies... with a large, accurate hammer.
    R. Reece Mullins Ebony R1200RT (Gretchen)
    MOA # 143779
    MOA Charter Club #5 #364 #100
    BMW MOA Vice President

  9. #9
    Quote Originally Posted by rangerreece View Post
    I can clarify... heís not. We do have an after hours voice machine, but itís nothing like the typical que prompt he was referring to. He was striking home my point with other companies... with a large, accurate hammer.
    Thanks, Reece.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  10. #10

    Renew Digital Membership

    Quote Originally Posted by elkman View Post
    I'm a current paper member and trying to renew my membership as digital-only. But when I use the website to renew my membership, the digital-only option is not in the drop down list. Any direction would be appreciated.
    I'm having the same issue today, as I want to switch from paper to digital membership. Website doesn't give me the digital option. Maybe they will fix...again.

  11. #11
    Quote Originally Posted by marysue View Post
    I'm having the same issue today, as I want to switch from paper to digital membership. Website doesn't give me the digital option. Maybe they will fix...again.
    As with all such difficulties - call the office - talk to human.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

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