dlong
New member
When attempting to contact BMW Roadside Assistance using the iPhone app yesterday, I found it unable to connect. I was able to place a voice call and speak with an agent, but ultimately had to arrange for a flat bed truck on my own. That is not the reason for posting.
When I called BMW Roadside Assistance today to arrange reimbursement, I also asked about the non-working app. I was instructed to delete it, and do a re-install. Now I find that the BMW Roadside Assistance app in no longer available in the Apple app store. I was told that the BMW Connected app has replaced it. When I installed it and attempted to register, I received a screen telling me that my VIN could not be recognized. After speaking with a customer service person at the Roadside Assistance call center, and finally at BMWNA, I was told that the new Connected app does not support motorcycles, and that there in no option to contact BMW Roadside Assistance other than voice call.
Has anyone else used the BMW Roadside Assistance app recently with any success? Are new BMW motorcycle customers being offered Roadside Assistance services? With app support? Do Android users still have access to a fully functioning BMW Roadside Assistance app?
When I called BMW Roadside Assistance today to arrange reimbursement, I also asked about the non-working app. I was instructed to delete it, and do a re-install. Now I find that the BMW Roadside Assistance app in no longer available in the Apple app store. I was told that the BMW Connected app has replaced it. When I installed it and attempted to register, I received a screen telling me that my VIN could not be recognized. After speaking with a customer service person at the Roadside Assistance call center, and finally at BMWNA, I was told that the new Connected app does not support motorcycles, and that there in no option to contact BMW Roadside Assistance other than voice call.
Has anyone else used the BMW Roadside Assistance app recently with any success? Are new BMW motorcycle customers being offered Roadside Assistance services? With app support? Do Android users still have access to a fully functioning BMW Roadside Assistance app?