lee
Debbie's Servant
Well, thank you all for the warm welcome back.
.
I heard you and Mr 36 had a nasty breakup and feeling a little lonely
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Well, thank you all for the warm welcome back.
.
I heard you and Mr 36 had a nasty breakup and feeling a little lonely
But when I contacted the MOA to cancel my rally tickets for next year they talked me into transferring the funds into a renewed membership.
So...prepare yourselves for more insightful (or is that inciteful? ) postings by yours truly. Its good to be back - someone has to keep Bluehole in line!
Contrary to popular belief (on the forums and other social media platforms) our club, the MOA is literally doing everything within our power to recruit and retain members. Our volunteers and staff (myself included) spend countless hours working to increase membership through these two efforts. If every member could recruit just one more member, our numbers would literally double, and our capabilities and influence as a club would be wonderfully impacted for the good, I challenge everyone reading this to go out find a guy or gal on a bike and recruit them... sponsor their first year if you must, I’ve done it several times now, it’s worth it.
One thing I insist our club always gets right as a board member, is excellent customer service. When a member calls our office number, or one of our staff members, they should expect to be treated like the royalty they are.
Tori and Tonya are world class staff members. I encourage everyone on this thread just to give the office a call and “hear” for yourself the dedication to our club coming through the speaker on your phone.
Ted, Ray, and Wes are always front and center doing everything within their power to make it right for the member. I’ve seen this multiple times. An example; at the Lebanon Rally last year, the Mrs. texted me from the Sweet Information Booth about a member that had a question about a lifetime membership, by the time I got there Ray Tubbs was already there, his smart phone out, and had already converted the member to a lifetime membership.
I wish I got this kind of customer service with every business relationship I have.
Reece,
Could you be more specific about these efforts to recruit and retain members, outside of good customer service?