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Thread: Helite: good product good customer service

  1. #1
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    Helite: good product good customer service

    Had a low/no speed get-off trying to get to a campsite parking- steep, rocky, rutted and rooted! Goosed it over a hump and bike went down and I flew off. The turtle 2 immediately inflated and I literally bounced over a terrain that undoubtedly would have been cruel to my 73 yr old bones. I literally jumped up totally fine and dealt with the bike (Ignition off and with two nearby campers and my son got the bike upright. It wasn't a tragedy and probably wouldn't have been even with just my normal gear on- but that vest , on that landscape, I'm sure made a possible "situation" a nothing burger! I carry a spare CO2 so I was in business in a few minutes. When I got home I looked for the Helitte 60cc CO2- NONE- not Helite site, not Revzilla, not Amazon and no where else. I emailed a link on the Helite site hoping that in a week they'd get back- if at all (still waiting for a few such vendors!) well- an hour and a half later I get a reply, how many do I want? Hour and a half later I get an invoice that I pay online and immediately get a tracking #. Thanks Helite!

  2. #2
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Nice
    Always good to hear a positive report.
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  3. #3
    Registered User 36654's Avatar
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    Quote Originally Posted by rick601 View Post
    Had a low/no speed get-off trying to get to a campsite parking- steep, rocky, rutted and rooted! Goosed it over a hump and bike went down and I flew off. The turtle 2 immediately inflated and I literally bounced over a terrain that undoubtedly would have been cruel to my 73 yr old bones. I literally jumped up totally fine and dealt with the bike (Ignition off and with two nearby campers and my son got the bike upright. It wasn't a tragedy and probably wouldn't have been even with just my normal gear on- but that vest , on that landscape, I'm sure made a possible "situation" a nothing burger! I carry a spare CO2 so I was in business in a few minutes. When I got home I looked for the Helitte 60cc CO2- NONE- not Helite site, not Revzilla, not Amazon and no where else. I emailed a link on the Helite site hoping that in a week they'd get back- if at all (still waiting for a few such vendors!) well- an hour and a half later I get a reply, how many do I want? Hour and a half later I get an invoice that I pay online and immediately get a tracking #. Thanks Helite!
    In no way do I intend to dismiss the good customer service. Aren't life vest CO2 cartridges compatible with the Helite vests?
    Cave contents: 16 R12RS, 13 Toyota Tacoma, 03 Simplicity Legacy, 97 Stihl FS75, Dewalt DW625 & SawStop PCS175
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    Quote Originally Posted by 36654 View Post
    In no way do I intend to dismiss the good customer service. Aren't life vest CO2 cartridges compatible with the Helite vests?
    Probably? If anyone knows for sure that would be helpful. I don’t know if Helite’s excellent customer service would extend to recommending another company’s product- but I’m sure they’d blame a failure on a non- helite cartridge...a not necessarily unreasonable response

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    Registered User RIDERR1150GSADV's Avatar
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    A visit to your nearest marine supply store (West Marine) could confirm that possibility.
    As and FYI, all life vest must comply with DOT and coastguard regulations incl. inflatable ones using CO2 cartridges.. YMMV
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    Quote Originally Posted by RIDERR1150GSADV View Post
    A visit to your nearest marine supply store (West Marine) could confirm that possibility.
    As and FYI, all life vest must comply with DOT and coastguard regulations incl. inflatable ones using CO2 cartridges.. YMMV
    Thanks! Middle of upstate ny. Brick and mortar anythingís are few and far between but I get the message Hopefully Iíll never again need a 60cc CO2. LOL

  7. #7
    Quote Originally Posted by RIDERR1150GSADV View Post
    As and FYI, all life vest must comply with DOT and coastguard regulations incl. inflatable ones using CO2 cartridges.. YMMV
    I am not persuaded that the Coast Guard has jurisdiction over inflatable anti-collision motorcycle protective gear. I am also unpersuaded that the Coast Guard would have jurisdiction over air bags in cars and trucks which is a far better analogy to a Helite vest than a flotation device in a boat.
    Paul Glaves - "Big Bend", Texas U.S.A
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    http://web.bigbend.net/~glaves/

  8. #8
    I wear my Helite most of the time, great to hear it performed as expected and it saved you from injuries
    The lion does not even bother to turn his head when he hears the small dog barking.

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  9. #9
    Registered User 36654's Avatar
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    Quote Originally Posted by PGlaves View Post
    I am not persuaded that the Coast Guard has jurisdiction over inflatable anti-collision motorcycle protective gear. I am also unpersuaded that the Coast Guard would have jurisdiction over air bags in cars and trucks which is a far better analogy to a Helite vest than a flotation device in a boat.
    DOT has jurisdiction over our inland waterways. So, the comment on Coast Guard & DOT jurisdiction for inflatable PFD's seems right. BTW - a 60-gram CO2 cartridge appears to provide 275N or 62-lbs of bouyancy.
    Cave contents: 16 R12RS, 13 Toyota Tacoma, 03 Simplicity Legacy, 97 Stihl FS75, Dewalt DW625 & SawStop PCS175
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  10. #10
    Quote Originally Posted by 36654 View Post
    DOT has jurisdiction over our inland waterways. So, the comment on Coast Guard & DOT jurisdiction for inflatable PFD's seems right. BTW - a 60-gram CO2 cartridge appears to provide 275N or 62-lbs of bouyancy.
    I do not believe that a Helite vest is a Personal Flotation Device. Would somebody who owns one please look and see if there is a Coast Guard approval tag on a Helite vest.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  11. #11
    Quote Originally Posted by PGlaves View Post
    I do not believe that a Helite vest is a Personal Flotation Device. Would somebody who owns one please look and see if there is a Coast Guard approval tag on a Helite vest.
    There is NOT on my helite2 bought 2 years ago
    The lion does not even bother to turn his head when he hears the small dog barking.

    https://www.youtube.com/user/azqkr

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    I suppose in a pinch I'd try any 60cc CO2 but generally speaking wouldn't the recommended cartridge be preferred? They make the vest and supply a part that they have faith in- I assume they make money on it but I doubt they just rebrand cheap Chinese stuff. And if they do- well at least I know where they live- so to speak. Small price to pay for some peace of mind. Besides, I wish the company well and choose to support it. Again- I'm grateful for the "marine" recco as (again) in a pinch I'd want something that is in the life-saving business rather than the paint-ball business.

  13. #13
    https://shop.helite.com/en/equestria...ouche-co2.html

    "You must always use a Helite branded cartridge for your Helite airbag system.


    ATTENTION, some retailers offer CO2 gas cartridges at attractive prices.
    You must not use these cartridges for various reasons:
    - technical compatibility problem (not the same gas volume, screw thread, etc.)
    - lower quality compared to Helite cartridges (seal, corrosion, fragility, etc.)
    - loss of the CE certification for the product
    - proper functioning of the airbag system is not guaranteed."
    The lion does not even bother to turn his head when he hears the small dog barking.

    https://www.youtube.com/user/azqkr

  14. #14
    Registered User 36654's Avatar
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    Quote Originally Posted by PGlaves View Post
    I do not believe that a Helite vest is a Personal Flotation Device. Would somebody who owns one please look and see if there is a Coast Guard approval tag on a Helite vest.
    Paul,

    Inflatabale PFD's from companies like Mustang are critical safety gear for people working in extreme (wet and cold) conditions. Rapid and reliable inflation is critical in those conditions, much like the Helite vest. However, Mustang serves militay and Gov't agency markets with high quality standards. I would thrust a 60gram CO2 cylinder from Mustang or similar company as being a good 60gram CO2 cylinder, if the Helite product wasn't available.

    When you consider the inflatable PFD technology and the inflatable immobilizers used by EMS crews, the viability and utility of the Helite product is obvious, in my opinion. I wish I had been smart enough to put the pieces together.

    BTW - Helite also has a line of products for Seniors called called hip safe, https://senior.helite.com/en/ , which I wouldn't recommend as a PFD.
    Cave contents: 16 R12RS, 13 Toyota Tacoma, 03 Simplicity Legacy, 97 Stihl FS75, Dewalt DW625 & SawStop PCS175
    1) My expectations are never low enough & 2) Incompetence is infinite ........David Brooks

  15. #15
    Quote Originally Posted by 36654 View Post
    Paul,

    Inflatabale PFD's from companies like Mustang are critical safety gear for people working in extreme (wet and cold) conditions. Rapid and reliable inflation is critical in those conditions, much like the Helite vest. However, Mustang serves militay and Gov't agency markets with high quality standards. I would thrust a 60gram CO2 cylinder from Mustang or similar company as being a good 60gram CO2 cylinder, if the Helite product wasn't available.

    When you consider the inflatable PFD technology and the inflatable immobilizers used by EMS crews, the viability and utility of the Helite product is obvious, in my opinion. I wish I had been smart enough to put the pieces together.

    BTW - Helite also has a line of products for Seniors called called hip safe, https://senior.helite.com/en/ , which I wouldn't recommend as a PFD.
    I don't disagree with any of this. I just don't think a Helite vest is a flotation device and I don't think it is regulated by the Coast Guard. However if I was on a sinking Duck Boat in the Lake of the Ozarks I would certainly be glad to be wearing a Helite vest since the boat captain failed to instruct the (now dead) passengers that they should wear a PFD.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

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