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Thread: Sena Device Manager problems

  1. #1
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    Sena Device Manager problems

    Sena recently released version 4.0.4 of their device manager. Great! Except I can't get it installed on my Dell Computer, running Windows 10. Latest versions of Windows and Edge. Install goes until the last package -- USBCheck, then hangs. Without this module, the Device Manager can't find any device to update.

    Any suggestions? So far, Sena hasn't come up with any thing that has worked.
    J Goertz
    BMW MOAL
    2015 BMW R1200RT
    2012 Triumph Bonneville SE

  2. #2
    Registered User lkraus's Avatar
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    I ran my v4.0.1 version of the Device Manager, it found the update, un-installed 4.0.1, installed 4.0.4, and relaunched. It then found and installed updates for my SMH10 and 20S. No issues on my Dell XPS 8930, Windows 10 Pro, v2004.

    If you have not done so already, you might manually uninstall any old versions before launching the updated installer, without the device connected.
    Larry
    2006 R1200RT

  3. #3
    I had version 3.9 on both my units. They updated with out issue. Windows 10. Also device manager updated without issue.
    Buck in Greensboro, NC
    2013 R 1200 RT Midnight Blue - traded, 2014 R 1200 RT Ebony Metallic, 2016 S 1000 XR

  4. #4
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    Exclamation

    Quote Originally Posted by lkraus View Post
    I ran my v4.0.1 version of the Device Manager, it found the update, un-installed 4.0.1, installed 4.0.4, and relaunched. It then found and installed updates for my SMH10 and 20S. No issues on my Dell XPS 8930, Windows 10 Pro, v2004.

    If you have not done so already, you might manually uninstall any old versions before launching the updated installer, without the device connected.
    Larry, I've uninstalled/re-installed 4.0.4 several times. Did you get a panel that starts "Power off...." and ends with the "CANCEL" block just before the install finished? (I tried to upload a screen show w/o success). If so, what action did you take? How did you get past that screen? Hitting that "CANCEL" button brought up a screen to install SENA drivers.

    I haven't given up yet! (I also didn't have any luck updating my 50R w/the WiFi charger).

    Thanks for the suggestions!
    J Goertz
    BMW MOAL
    2015 BMW R1200RT
    2012 Triumph Bonneville SE

  5. #5
    Registered User GTRider's Avatar
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    Quote Originally Posted by jgoertz View Post
    Larry, I've uninstalled/re-installed 4.0.4 several times.
    With the same installer package you downloaded from Sena, or have you pulled a fresh copy of the installer? This sounds like a mangled download.

    Best,
    DeVern
    DGerber
    1983 R80ST ó 2010 K1300GT ó 2018 R1200GS
    BMWMOA#52184, AMA#271542, IBA#138

  6. #6
    Registered User lkraus's Avatar
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    I didn't remember the screens exactly, so I un-installed the program and started over.
    The Setup program created folders, shortcuts, etc, then this screen showed up
    Name:  power off.png
Views: 1309
Size:  69.3 KB
    I plugged in my 20S (powered off). The screen changed to say my device was found and counted down a few seconds before closing. then a new "Welcome to the Device Driver Installation Wizard" window popped up.
    Name:  step 2.jpg
Views: 1251
Size:  152.3 KB
    After hitting Next, the driver was installed and then the Setup was complete.

    Is it possible that on your computer the "Welcome to the Device Driver Installation Wizard" window is underneath the Installing window, waiting for you to click Next?

    The only other thing I can think to do is try another USB cable, in case your 50R is not being recognized.
    Larry
    2006 R1200RT

  7. #7
    Registered User mlytle's Avatar
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    no issues updating the laptop to 4.0.4....and no issues connecting to and updating my 10U

    but...4.0.4 would not recognize my 10S

    hmmmm.
    Marshall
    92 K75s, 94 K75s, 09 K1300s

  8. #8
    Registered User bluegrasspicker's Avatar
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    With the 50 series - You are way better off getting the adapter hooked up to the wifi ( done through the sena app)

    That works great and means never having to deal with he device manager again. All updates are done automatically with no user input.
    Tom Barrie
    http://bluegrasspicker.blogspot.com/
    2012 K1600GTL
    2002 R1150RT (sold)

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