100,000 km RT service!

So last week I took my 2016 R 1200 RT in to the dealer for it's 100,000 km servicing! Going through what was to be done with the service person I mentioned that I did not want the large neoprene cylinder head cover gasket replaced as it is basically an "O" ring and should be reusable! He stated they would not honor the warranty for the service if the gaskets were not replaced! They are $105.00 plus 14% tax EACH up here in Canada! Is this only my dealer doing this or is this common practice everywhere?

crustybeemer said:

So last week I took my 2016 R 1200 RT in to the dealer for it's 100,000 km servicing! Going through what was to be done with the service person I mentioned that I did not want the large neoprene cylinder head cover gasket replaced as it is basically an "O" ring and should be reusable! He stated they would not honor the warranty for the service if the gaskets were not replaced! They are $105.00 plus 14% tax EACH up here in Canada! Is this only my dealer doing this or is this common practice everywhere?

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Nonsense. He is attempting to pad the bill. If the bike is still under warranty, and the gasket is defective, then I guess he should be replacing it under warranty! On my last service they attempted get me to sign off on a new gasket at my expense. I called them on it and they relented.

What he said. ^

The worst thing they could do is not warranty a leak of that particular gasket.

And congrats for stacking up the mileage!

Is there so way to let corporate BMW know about this sort of thing?

4 or so years old, 62,000 or so miles..... I guess you could reuse them. I don’t even know what warranty a service has
All this new stuff is expensive to maintain and it seems that, liability wise, if oil leaked out...and got on the rear tire.....
Your asking the dealer to assume a risk they probably don’t want to take on. I had to drop off an ATV at the dealer today. I went as far as I could but got to where I needed to read the ECM. A “scanner” would cost me $1,050.00 with a 1 year license.
If you are getting good work done, be happy.
I find good work costs money to keep it good.
I’m hoping on the ATV.
OM

crustybeemer said:

Is there so way to let corporate BMW know about this sort of thing?

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Your local club will have access to BMW Corporate in Canada. I would start with them.

Extortion!

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In a dealership, there are corporate guidelines starting with the appearance of the building down to the color of tile on the bathroom floor. Points are given for meeting the various corporate criteria. if at an audit you received 80 points, you got paid 80% of the allotted labour rate.

Service departments are not anywhere a gold mine and are often loss leaders to bring in sales.

The mantra is always up-sell the extras. If I quote $5k for a job and the customer tells me that down the road they were quoted $4.5K, I always say, have at 'er.

You would be surprised how many of those customers I see back in a few weeks wanting to spend the $5k for the original job but it's now $7k because we have to find the mistakes.

Internal warranty, mechanic's mistake, is taken out of service profits.

Which dealership? Curious.


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