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Thread: Rider Magazine

  1. #1
    Debbie's Servant Lee's Avatar
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    Rider Magazine

    Awhile back there was a thread or post about Rider Magazine not mailing the print issues and going digital.
    I emailed Mark Tuttle and he gave me the new email and number for customer service.

    Quote Originally Posted by Mark
    . Please contact our new customer service department by email customerservice@epgmediallc.com or call (763) 383-4492 regarding your subscription and they will respond as soon as possible. It will help if you have your mailing label from a previous issue handy.
    Here's the email from customer service.

    Good morning, Lee,

    Rider April and May did not print due to the COVID-19 outbreak; your subscription will be extended by 2 issues.

    Here are the links to both issues:
    https://read.epgmediallc.com/i/1217118-april-2020

    https://read.epgmediallc.com/i/1235046-may-2020

    https://read.epgmediallc.com/i/1251486-june-2020

    June links went out but we are still trying to get it to press. If that does not happen, your subscription will be extended further.

    We will be back to print as soon as we can.

    Sincerely,

    Robin Cooper
    Last edited by Lee; 06-02-2020 at 08:25 PM.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  2. #2
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    Thanks

    Thanks for the info

  3. #3
    Registered User BernieEcht's Avatar
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    Quote Originally Posted by Lee View Post
    Awhile back there was a thread or post about Rider Magazine not mailing the print issues and going digital.
    I emailed Mark Tuttle and he gave me the new email and number for customer service.



    Here's the email from customer service.
    I received the same reply to my inquires about my printed copies.
    Bernie Echt
    2018 R1200RT-LC Alpenweiss, starting out fresh
    2007 R1200RT Double Silver sold (188702 Smiles), 2000 R11RT sold (105K)
    BMWSportTouring.com, Bumbling BackRoad Ridersô, MOA#92589, BMWNEF, BMW-RA, AMA

  4. #4
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    Rider

    I got home from Wisconsin September 30th and found the September issue in the mail.E759E09E-74D2-4D70-92D3-B3DE575E7A12.jpeg
    Sorry for rotation

  5. #5
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by 179212 View Post
    I got home from Wisconsin September 30th and found the September issue in the mail.E759E09E-74D2-4D70-92D3-B3DE575E7A12.jpeg
    Sorry for rotation
    I've been getting the print magazine again for several months now.
    Last week I received the June issue and today I received the digital version of the October issue by email.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  6. #6
    Booger Man boogerman's Avatar
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    Quote Originally Posted by Lee View Post
    I've been getting the print magazine again for several months now.
    Last week I received the June issue and today I received the digital version of the October issue by email.
    No joy here. I have sent 3 emails to Rider customer service and no reply. Sure would like to get the printed version again. On the digital have notice most of the writing crew are gone now. Even Clemís column has been recycled. Rider used to be the best. Wonder how long Mark T will be around.

  7. #7
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by boogerman View Post
    No joy here. I have sent 3 emails to Rider customer service and no reply. Sure would like to get the printed version again. On the digital have notice most of the writing crew are gone now. Even Clem’s column has been recycled. Rider used to be the best. Wonder how long Mark T will be around.
    Did you use the new customer service email or phone number in post #1?
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  8. #8
    Booger Man boogerman's Avatar
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    Quote Originally Posted by Lee View Post
    Did you use the new customer service email or phone number in post #1?
    Sure did. I sent another one Friday night after I saw your post. So Iíll see if they respond some time this week.

  9. #9
    I don't think that you should hold your breath waiting for a print edition. I am a subscriber and have been getting the electronic version for awhile. The electronic version can be viewed on-line or downloaded.

    Current and recent electronic back issues can be accessed via the link below -

    https://read.epgmediallc.com/rider-m...october-2020-2

    Here is a link to another related electronic magazine from the same publisher -

    https://read.epgmediallc.com/favorit.../spring-2020-2

  10. #10
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by robsryder View Post
    I don't think that you should hold your breath waiting for a print edition. ]
    Maybe I'm special
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  11. #11
    Booger Man boogerman's Avatar
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    Hey Rider customer service Got back to me. They said they are printing issues again and would send me Septemberís . Octoberís issue isnít ready yet they said ....why ???? Now Iíll see if they really send one out.

  12. #12
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by boogerman View Post
    Hey Rider customer service Got back to me. They said they are printing issues again and would send me Septemberís . Octoberís issue isnít ready yet they said ....why ???? Now Iíll see if they really send one out.
    I think they are still playing catch up and running one month behind.
    I don't care if it's one month behind as long as they send me the print issue.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  13. #13
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by boogerman View Post
    Hey Rider customer service Got back to me. They said they are printing issues again and would send me Septemberís . Octoberís issue isnít ready yet they said ....why ???? Now Iíll see if they really send one out.
    There are many things that are running behind due the current world situation. The supply chain, whether it be pumps, motors or magazines are not running as smooth as pre-pandemic times.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  14. #14
    Booger Man boogerman's Avatar
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    Quote Originally Posted by Omega Man View Post
    There are many things that are running behind due the current world situation. The supply chain, whether it be pumps, motors or magazines are not running as smooth as pre-pandemic times.
    OM
    I get the pandemic has really screwed things up but not to say anything and not tell your subscribers anything, some subscribers getting the printed version and then not answer emails is not acceptable. I have been a 20 year subscriber ......it just stinks.

  15. #15
    Quote Originally Posted by boogerman View Post
    I get the pandemic has really screwed things up but not to say anything and not tell your subscribers anything, some subscribers getting the printed version and then not answer emails is not acceptable. I have been a 20 year subscriber ......it just stinks.
    I gave up and unsubscribed. Not that that is really possible but I tried and I expect nothing, nada, zero, zilch, while I hope they can somehow survive. My few bucks are not worth obsessing about: that only hurts me, not them. They are all in all harmed far more worse than I am missing one more less than perfect magazine.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

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