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Thread: Hex EzCan Update & resulting issues

  1. #1
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    Hex EzCan Update & resulting issues

    If you have a Gen1 EzCan, there may be an update to the firmware. I found it after adding a set of Denali DRL's to my R1200RT (LC). I installed the DRL's, mounting them on the fender. I connected them to the EzCan "White" circuit, configured as a general aux circuit. (Plenty of power in this circuit for the B6 DRL's). By default, tho', this circuit stays on for 10s after shutting off the ignition. I wanted them to shut off with the ignition. Simple, right? Hook up the computer to the EzCan, open the EzCan configuration app, and change the timing setting (the only configurable parameter on the white circuit. No problem!

    When I opened the app, I received a message that my EzCan's firmware needed updating, but first I had to register it with Hex.com. No problem, but I had registered it back in 2018 when I originally installed it. I re-entered the registration info, verified my e-mail address, and restarted the app. Firmware downloaded/updated without problem. I made my changes, and none of my lights were working now. Back to the drawing board. Reopened the app. This time the app said that with this version of the firmware, I needed to update the app. Okay, logged onto the Hex site and downloaded a new version of the EzCan configuration app. Opened it, and saw my settings were now all different for all my lights. (I have a set of Denalli running lights, brake lights, and DRL's). Still no lights. I reset all settings to the defaults, applied the defaults, then reset everything as I wanted. Finally! Success! All lights seem to be working as I want (I didn't check the "California-Legal flashing", but I assume they work again).

    Some background:
    Version 1*, Hex EzCan purchased @ MOA-Rally, Salt Lake City
    Denali DR1, mounted under the mirrors, each light on a separate EzCan circuit
    Denali B6 auxiliary brakelights & pods, configured to flash "California Legal" and to flash when engine braking suddenly
    Denali DRL's auxiliary running lights, mounted low on the front fender, connected to the EzCan auxiliary circuit

    *Version 1 uses "2-wire" connectors, has 4 circuits, 2 hi-power and 2 lo-power.
    *Version 2 uses "2-wire" or "3-wire" connectors, and each of the 4 circuits is hi-power
    J Goertz
    BMW MOAL
    2015 BMW R1200RT
    2012 Triumph Bonneville SE

  2. #2
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Iím way behind on this accessory
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
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  3. #3
    I thought this was supposed to make it easy?

  4. #4
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by lupinblue View Post
    I thought this was supposed to make it easy?
    Most everything with software requires updating. Itís good to have an idea on what to expect after the update.
    Windoze is a good example.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  5. #5
    Registered User skibumwi's Avatar
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    Quote Originally Posted by lupinblue View Post
    I thought this was supposed to make it easy?
    This is one of the reasons I bypassed the whole "can opener" thing and just installed a PDM60 connected directly to the battery. Sure, I can't control accessories from the wonderwheel but most everything I put on the bike doesn't need, or offer, adjustment.


    Ski

  6. #6
    Quote Originally Posted by skibumwi View Post
    This is one of the reasons I bypassed the whole "can opener" thing and just installed a PDM60 connected directly to the battery. Sure, I can't control accessories from the wonderwheel but most everything I put on the bike doesn't need, or offer, adjustment.


    Ski
    Not to worry. I don't even own a bike with a wonderwheel.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
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  7. #7
    '14 R1200 GS Adv bigjohnsd's Avatar
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    I tried to update my Gen 1 EZCan as well.

    Downloaded the new Firmware to my Laptop just fine.

    Connected EZCan to Laptop and initiated Update - Got an error message halfway through.

    Nothing worked. no green LED on EZCan, Red/White flashing LED instead.

    Advised HEX, sent Logs etc

    Hex sent an older edition of the Firmware to try.

    Downloaded and tried upload to EZCan - same result

    Sent Logs to HEX

    Awaiting further instructions.
    The only dumb question is the unasked question - Anonymous

    Eat every Ham Sandwich like it is your last Ham Sandwich! - Anonymous

  8. #8
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    Quote Originally Posted by bigjohnsd View Post
    I tried to update my Gen 1 EZCan as well.

    Downloaded the new Firmware to my Laptop just fine.

    Connected EZCan to Laptop and initiated Update - Got an error message halfway through.

    Nothing worked. no green LED on EZCan, Red/White flashing LED instead.

    Advised HEX, sent Logs etc

    Hex sent an older edition of the Firmware to try.

    Downloaded and tried upload to EZCan - same result

    Sent Logs to HEX

    Awaiting further instructions.
    I had the PC connected to the EzCan during the download/update process. EzCan updated w/o problem. Downloaded the new version of the configuration application. I reset the EzCan to its defaults (one of the options on the configuration menu, upper right corner IIRC). All accessories now worked. Reset the options as I wanted. All accessories now worked as I wanted. Buttoned up the seats, and now I'm waiting for the "Stay at home" order to lift so I can go ride/enjoy my RT.
    J Goertz
    BMW MOAL
    2015 BMW R1200RT
    2012 Triumph Bonneville SE

  9. #9
    '14 R1200 GS Adv bigjohnsd's Avatar
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    Quote Originally Posted by bigjohnsd View Post
    I tried to update my Gen 1 EZCan as well.

    Downloaded the new Firmware to my Laptop just fine.

    Connected EZCan to Laptop and initiated Update - Got an error message halfway through.

    Nothing worked. no green LED on EZCan, Red/White flashing LED instead.

    Advised HEX, sent Logs etc

    Hex sent an older edition of the Firmware to try.

    Downloaded and tried upload to EZCan - same result

    Sent Logs to HEX

    Awaiting further instructions.
    Another Email, a different Engineer this time, another software version, another try, same results - awaiting further instruction
    The only dumb question is the unasked question - Anonymous

    Eat every Ham Sandwich like it is your last Ham Sandwich! - Anonymous

  10. #10
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    Any idea when the new firmware was released? Does it also apply to the Denali branded variation?

    Thanks

    Nevermind, the answer is yes. Released 3/31/2020. v2003.2

    https://denalielectronics.com/pages/...bus-controller
    Last edited by dgahagan; 04-07-2020 at 02:11 AM. Reason: Found my own answer

  11. #11
    Registered User drneo66's Avatar
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    Quote Originally Posted by dgahagan View Post
    Any idea when the new firmware was released? Does it also apply to the Denali branded variation?

    Thanks

    Nevermind, the answer is yes. Released 3/31/2020. v2003.2

    https://denalielectronics.com/pages/...bus-controller
    My Denali CANsmart updated without problems (but technically I'm using the HEX software).

    Now I just need to get use to not using the info button to switch through the instant mpg/average mpg/temp/etc. so fast! (Which disables or enables both sets of lights without having to hook the bike up to the computer)
    Current: 2007 BMW R1200RT, 2013 F800GS
    Former: 1995 BMW K75S, 2009 BMW G650GS
    MOA Member #:150400, IBA#: 37558

  12. #12
    '14 R1200 GS Adv bigjohnsd's Avatar
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    Hex turned me over to Twisted Throttle to obtain a replacement under warranty.

    A note was sent to Twisted Throttle on Friday, no response yet.
    The only dumb question is the unasked question - Anonymous

    Eat every Ham Sandwich like it is your last Ham Sandwich! - Anonymous

  13. #13
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    Quote Originally Posted by bigjohnsd View Post
    Hex turned me over to Twisted Throttle to obtain a replacement under warranty.

    A note was sent to Twisted Throttle on Friday, no response yet.
    When you get your answer from Twisted Throttle, ask them to update the software for you! May save you some headaches.
    J Goertz
    BMW MOAL
    2015 BMW R1200RT
    2012 Triumph Bonneville SE

  14. #14
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    Quote Originally Posted by bigjohnsd View Post
    Hex turned me over to Twisted Throttle to obtain a replacement under warranty.

    A note was sent to Twisted Throttle on Friday, no response yet.
    Did you get your EzCan issue resolved?
    J Goertz
    BMW MOAL
    2015 BMW R1200RT
    2012 Triumph Bonneville SE

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