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Thread: 2019 R1250 GS Hayes Brake Caliper Failure

  1. #31
    Quote Originally Posted by kaileybutt View Post
    @gm81275 - well stated and kudos for being the good guy taking the high road. With your loyalty to the brand, I'm surprised BMW didn't offer you some relief as a goodwill gesture to mitigate the 'sour' experience with the calipers. An extended warranty costs them, essentially, nothing but rewards you for being loyal, perhaps a brand advocate and being very reasonable in your dealings with them.

    Hopefully this issue will be resolved quickly and become but a distant memory
    Update: As stated earlier my bike sits with leaking calipers since I purchased it 12/6 and 75 mi on it. Ever since my dealer is waiting for new calipers, which are now due to arrive 3/24 (but that has been a moving target for the last couple months). I also filed a complaint with the NHTSB but unlike others have not heard back.

    My dealer found used Brembos from a 2018 1200R to put on until my new calipers arrive, which will happen tomorrow.

    I had my third call with BMW Customer Service today (a case manager of the "escalation" team) and simply asked for some compensation for the 3 months the bike has been sitting (hoping I can pay for the Brembos and install). He just repeatedly said there is nothing BMW can do for me since the bike sat in my garage and not at a dealership for all that time. Even if the bike gets picked up tomorrow and the service manager sees the leaking calipers that doesn't change a thing. Voicing how incredulous I was how they were treating a 25 year customer of 5 bikes, he simply kept repeating "there is noting we can do". I hear what you and Paul are saying, but just not acknowledging a problem and not being willing to compensate a customer for not being able to ride his bike, is just not the way for treating a customer. It will make it much more difficult for me to stay with the brand going forward.

  2. #32
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    Brake Calipers leaking

    Unfortunately typical "hold the fort at all costs' mentality by a lower level rep - don't know if your state allows lemon law options - if so, you may find a different response from BMW if you have your attorney pen a letter of demand.

    Sad that a company with such deep, deep pockets spends millions on advertising to attract new customers but won't spend pennies to help current customers with a problem created by one of their suppliers.

  3. #33

    Update #2--well that was fast...

    I apologize for the delay but dealing with some family health issues. Several weeks ago (and several weeks after my bike was brought back) when there happened to be a nice day I made a decision. I said I'm going to get over it, trust the engineers (and by extension the BMW Product Liability lawyers) that they would let the dealership put on working new calipers, and go for a ride. As an aside, the bike was originally delivered to the dealership by roadside assistance with 750 miles on it. I got it back with 870 miles. That means they needed 120 miles to go through the BMW protocols to test my new calipers. On this particular day I rode 11 miles. I only rode 11 miles because the feel was "off." So I parked it in my garage and said nope, I'm not going to be that guy that calls and says something's not right after all of the ordeal I've endured. So I fretted for a few days.

    After a few days of ignoring this sinking feeling I relived an old familiar event. As I walked past my bike to my car to go out and looked down at my rim (those who have this blight know what I mean--it's a newly developed habit) I could not believe what I saw. A new puddle of fluid.

    I called BMW customer service, my contact at the NHTSB, and my lawyer in that order. The next day I called the dealership to let them know but again I stress they are simply doing what BMW tells them. I cannot stress enough how helpful the guys at BMW of Cincinnati have been. We agreed we may be speaking soon but needed to get my "situation" resolved. He did say it would not be a problem to put on some Brembo's as a last resort.

    Given that the nuances of my situation have changed considerably I'd like to report:

    1. I've been in regular contact with BMW customer service. I told them I'd like to throw in the towel and asked them to buy my bike and (still) brand new cases back. They said no. The reason they said no is a newly designed caliper will begin to ship in late March and since my bike is down I have priority. So they would like me to wait and see if these work. I asked is late March realistic given the virus' effects on the supply chain. He said he hasn't heard of any problems/delays being caused by the virus. This was yesterday 3/13.
    2. Indiana does not have a lemon law (see response from BMW in #1). So I have no choice but to agree to this. For now.
    3. BMW knowingly sent my bike back with calipers that have a faulty design. This faulty design resulted in a second failure of my calipers (again, the second pair were new). They did this while they were working on a new design.
    4. As a result of #3 and after I signed a release there are now a team of people who in concert with my attorney are preparing an article for a regional and a national publication that describes my situation. These are lawyers and their aim is to point out the perverse nature of this situation and how consumers should and can be better protected. No one is suing anyone here, but there are now a lot of people (riders and non-riders) who are so astounded they simply want to get the word out and maybe save a life.
    5. Not much more I can add here. As always I will update as warranted.
    6. If you have these particular calipers, please be aware and please be careful.
    7. Finally, for those of you in my situation I know mostly how you feel. And it's horrible.

  4. #34
    Registered User stooie's Avatar
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    In the corporate world , as in many other aspects of life, problems will arise. While it's great to prevent as many problems as possible there will always be some, whether it's one in two or one in a hundred billion. The test of character is how one responds. Seems like BMW has covered both ends of this spectrum.

    When the shock absorber problem showed up on the first wethead RTs I would argue that BMW's response of sales hold/buy back/repair was about as good as one could hope for.

    As to the reaction to the brake situation, I would remind BMW of the old adage:

    Mothers tell their daughters.
    "It takes a lifetime to build a good reputation
    and fifteen minutes in the back seat of a Chevy to get a bad one."
    Bob Stewart
    Salem, OR

    2018 RT

  5. #35
    Registered User WWeldin's Avatar
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    I wonder why they did not install Brembos? (Guessing they still put Hayes calipers back on)

    Been watching this thread. Sorry for your plight. I hope it gets sorted for you soon. Just hang in there.
    2000 R1200C, 2019 R1250RT

  6. #36
    I purchased my 2019 R1250 GSA just over eleven months ago. In the first five days, riding before and after work, I put 475 miles on the bike in very bad weather. Awesome bike, no problems. From the start, I liked better than my 2015 R1200GSA which I had ridden for 23,000 miles. I now have 13,300 miles on this bike. No brake fluid issues. No issues with the bike at all. For those who are having issues, I hope they are resolved soon!

  7. #37
    Just puttsin' OldNuke's Avatar
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    Looking at my 2020 R1250 GSA front Hayes calipers, I see they are a 2 piece body. Where as the Brembo calipers on my previous 2018 R1200 GSA were a single cast body.
    Is the two piece body of the Hayes caliper maybe causing leak problems? Just wondering.....
    My Hayes calipers are not leaking as of yet.
    When you come to a fork in the road, take it.

  8. #38
    Two days ago I checked my calipers and found brake fluid on them.

    My 2019 BMWRT 1250 has just under 12,000 mile on it.

    This summer I found a drop of an unknown fluid the garage floor. At that time I checked my bike but did not see anything obvious leaking on the bike. Subsequently I learned about brake issues on the 1250 model with the Hayes calipers.

    My dealer picked up the bike today.

  9. #39
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    Just did my own upgrade to my RT

  10. #40
    Registered User GTRider's Avatar
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    Quote Originally Posted by T-foiler View Post


    Just did my own upgrade to my RT
    Nice! And radial-mounted, too!


    DeVern
    DGerber
    1983 R80ST 1984 R80 G/S-PD 2004 K1200GT w/Hannigan S/C 2010 K1300GT 2018 R1200GS
    BMWMOA#52184, AMA#271542, IBA#138

  11. #41
    Registered User stooie's Avatar
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    Quote Originally Posted by T-foiler View Post


    Just did my own upgrade to my RT
    Are those the two or four-piston versions?
    Bob Stewart
    Salem, OR

    2018 RT

  12. #42
    Quote Originally Posted by T-foiler View Post


    Just did my own upgrade to my RT
    Now I understand the phrase "wooden feeling brakes".

    Frank
    '17 R1200RS 19,000 mi. '03 R1100S BCR#6/200 13,000 mi. '85 K100/1100RS 326,000 mi. '16 R1200RS (gone) '11 R1200RT (gone) '05 R1200ST (gone) '99 R1100S (gone) '96 Ducati 900SS/SP (gone) '92 K100RS (gone) 500,000+ BMW miles

  13. #43

    Angry One of the unlucky ones

    Rolled my brand new bike out of the garage a few days after delivered by the dealer, fluid all over the rim and and bottom of caliper. 4 miles on the clock. Pretty bummed out.

  14. #44
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    Delivery choice

    I just got an email from my dealer today. My undelivered 1250RT is still waiting for brakes from BMW. The dealer offered me the bike (i.e. close the sale and pay), I can take it back later when the brakes are in. I do not know if my bike is leaking or not. Just seeking some advice on whether to take the bike so I can fit up all my accessories (e.g. Lights) during this covid down time. Just wondering if the bike is safe to ride during the break in period or if the leak will cause pad or tire contamination or unsafe stops. Is wiping and monitoring fluid levels a safe option.

    Thoughts?
    Last edited by DougA; 05-06-2020 at 04:41 PM.
    Doug A / 2011 R1200RT

  15. #45
    Registered User RIDERR1150GSADV's Avatar
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    Have your dealer order the Brembo calipers and put them on as part of the deal....
    MOA # 108516
    Current ride 2018 R1200 GSA Triple Black
    Past rides '04 R1150RT, '05 K1200LT, '06 R1150GSA, 17 R1200RT

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