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Thread: Nav VI problem

  1. #1

    Nav VI problem

    On attempted use the other day, the map on my nearly 2 year old Navigator VI was vibrating and the unit would not accept any input by touch or from the wonderwheel. The unit could not even be shut off except by removing the battery door.

    At home after the ride, I attempted various reboots and screen recalibration; nothing really fixed the problem. Every once in a while during my efforts, the unit seemed to work just right for a minute or two, then didn't again; random changes of screens, rebooted instead of shutting down, no input from the screen. You name it.

    When I called Garmin support and told them only that my Nav VI had lost its mind, the tech support guy described the problems before I could say another word, and told me to send my Nav VI back for warranty replacement. So, I'm guessing this is a known problem; has anyone else here had similar?

    Needless to say, I hope Garmin has worked out the bugs ...

  2. #2
    SURVIVOR akbeemer's Avatar
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    I had something similar happen with my 2 year old NAV VI a few months ago. In my case it did shut down normally. The odd behavior came back a few times before seeming to stop permanently. Good to know Garmin is addressing the problem.
    Kevin Huddy
    The Outpost, Silver City, Montana

  3. #3
    Registered User RIDERR1150GSADV's Avatar
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    Garmin has been excellent in their response to complaints about the Nav VI and both my brother and I are on unit #2. I just had a glitch in mine but a reboot has fixed it so far.... One can hope..
    MOA # 108516
    Current ride 2018 R1200 GSA Triple Black
    Past rides '04 R1150RT, '05 K1200LT, '06 R1150GSA, ‘17 R1200RT

  4. #4

    Same problem/hard reset solved

    I had the same issue; eventually had to do a hard reset.

    https://support.garmin.com/en-US/?fa...9L4qzpvROpQ1R8

  5. #5
    Dress for fall & avoid it AlanColes's Avatar
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    I'm on Nav-VI unit #3. Contact Garmin. They will walk you through the standard tests to see if just a reboot, etc., will fix things and if not they will review and if needed provide you with a replacement. They will cross-ship if time is an issue (putting a temporary charge on your credit card).

    As mentioned, Garmin has been great on handling it. Much prefer that there wasn't anything to handle but that's life. The units are great and I use many of the features so not planning on switching to anything else.
    Regards, Alan - President BMWONS - BMWMOA/BMWRA/BMWONS/Airheads
    Current: 2019 R1250RT / '06 Ducati ST3s / '91 R100GS / '86 R80RT / '75 R90S / '73 850 & '70 750 Commando Prev: '14 R1200RT / '04 R1150RT / '81 Honda GL1100 / '77 Suzuki GS750 / '73 Norton 850 Commando

  6. #6
    Quote Originally Posted by AlanColes View Post
    I'm on Nav-VI unit #3. Contact Garmin. They will walk you through the standard tests to see if just a reboot, etc., will fix things and if not they will review and if needed provide you with a replacement. They will cross-ship if time is an issue (putting a temporary charge on your credit card).

    As mentioned, Garmin has been great on handling it. Much prefer that there wasn't anything to handle but that's life. The units are great and I use many of the features so not planning on switching to anything else.
    The Garmin support rep didn't even want to walk me through the tests or send me to a local dealer to confirm the problem. He told me to just send it back and they will send a replacement.

    BTW - I tried the reboot and other tests that I found on the Garmin website; didn't do anything.

  7. #7
    New_AlaBeemer HSVPhil's Avatar
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    Quote Originally Posted by hmfriedman View Post
    The Garmin support rep didn't even want to walk me through the tests or send me to a local dealer to confirm the problem. He told me to just send it back and they will send a replacement.

    BTW - I tried the reboot and other tests that I found on the Garmin website; didn't do anything.
    Ditto here; I've just posted my 2nd Nav IV back to Olathe, KS. They indicated in their email another will be shipped. Something about the Serial# told The Guy it was manufactured in a batch with known screen problems. They have all my details on record. T'would be nice if they were proactive, and contacted us owners regarding Known Manufacturing Defects -- similar to automobile recalls.

    Ain't gonna happen; that makes way too much sense!


    Ciao, HSV-Phil

  8. #8
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by HSVPhil View Post
    [SIZE=3]Ditto here; I've just posted my 2nd Nav IV back to Olathe, KS.
    Did you mean Nav VI?
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  9. #9
    New_AlaBeemer HSVPhil's Avatar
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    Quote Originally Posted by Lee View Post
    Did you mean Nav VI?
    Mais, OUI! Roman numerals are just so 1st century!
    Mea Culpa, Mea Culpa monsieur.....

  10. #10
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    Garmin support

    I've had many Garmin products for almost 20 years. For my boats, motorcycles, cars & trucks, handhelds and now In Reach. I've used their support a hand full of times to my complete satisfaction. Earlier this year had an issue with my nav 6. Described the problem and they immediately decided to replace the unit which I received 2-3 days later, obviously I sent back the malfunctioning unit. I understand stuff happens and they've come through every time.
    Janda
    2014 GSA
    2011 R1200R [sold]

  11. #11
    Quote Originally Posted by hmfriedman View Post
    The Garmin support rep didn't even want to walk me through the tests or send me to a local dealer to confirm the problem. He told me to just send it back and they will send a replacement.

    BTW - I tried the reboot and other tests that I found on the Garmin website; didn't do anything.
    Mine is less than 2 years old and started exhibiting screen issues. Nothing worked during reset or screen calibration. The Garmin rep gave me an RMA to send it back for replacement. Great support in my opinion!


    Sent from my iPhone using Tapatalk

  12. #12
    Registered User mr662's Avatar
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    We have now had 4 of our Nav VI units go out on our fleet of 14 of the 1200 RT bikes. Worries me a little as I just spent $900 buying the Nav VI for my personal 1250 GS I just got. Good to know though that Garmin is standing behind their product.
    Work: 2018 1200 RT
    Play:2019 1250 GS

    Race: 2019 Kawasaki Ninja 400 - 2019 KTM 450 SX-F

  13. #13
    Dress for fall & avoid it AlanColes's Avatar
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    Quote Originally Posted by mr662 View Post
    We have now had 4 of our Nav VI units go out on our fleet of 14 of the 1200 RT bikes. Worries me a little as I just spent $900 buying the Nav VI for my personal 1250 GS I just got. Good to know though that Garmin is standing behind their product.
    One thing for people to remember is that if your Nav-VI or V does need a warranty replacement, and time is critical, Garmin will cross-ship.

    I have done this both times on my Nav-VI replacements because I was going to be travelling within a short time of the issues arising, fortunately, nothing has happened while travelling so far (crossing my fingers). Just remember, to cross-ship you need to provide a credit card deposit until your unit is returned to them. My experience has been that my deposits have been refunded back to my account within 24-48 hours of my getting notice from Garmin that they have received my defective unit. As has been mentioned by others:
    • good customer service
    • it would be a whole lot nicer if these issues weren't as frequent as they are - would provide a greater sense of dependability
    Regards, Alan - President BMWONS - BMWMOA/BMWRA/BMWONS/Airheads
    Current: 2019 R1250RT / '06 Ducati ST3s / '91 R100GS / '86 R80RT / '75 R90S / '73 850 & '70 750 Commando Prev: '14 R1200RT / '04 R1150RT / '81 Honda GL1100 / '77 Suzuki GS750 / '73 Norton 850 Commando

  14. #14
    Registered User ExGMan's Avatar
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    Quote Originally Posted by AlanColes View Post
    [*]it would be a whole lot nicer if these issues weren't as frequent as they are - would provide a greater sense of dependability[/LIST]
    I wonder if in adapting the NavVI unit to work with BMW-provided electronics increases the likelihood of problems and the cost of purchase?
    John Gamel - BMW MOA Consumer Liaison
    2015 Ebony Metallic R1200RT
    “So often times it happens that we live our lives in chains
    And we never even know we have the key”

  15. #15
    Dress for fall & avoid it AlanColes's Avatar
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    Quote Originally Posted by ExGMan View Post
    I wonder if in adapting the NavVI unit to work with BMW-provided electronics increases the likelihood of problems and the cost of purchase?
    John, my observation has been that at least some of the issues I've experienced with these units (others have reported similar issues), seem to be traceable to the GPS unit's internal connection to the 18-pin connector on the back of the unit, but this is not unique to the Nav-Vi or V as it is the same connector on the Zumo models like the 595LM. No idea if they have any issues or not.

    The reason I say this is because the GPS units for the power issues typically don't exhibit a problem while removed from the bike mount but do while mounted on a bike. Secondly, when switching a properly working unit and a problem unit between bikes it is only the problem unit that exhibits any issues, therefore it would appear that the bike mounts are working.
    Regards, Alan - President BMWONS - BMWMOA/BMWRA/BMWONS/Airheads
    Current: 2019 R1250RT / '06 Ducati ST3s / '91 R100GS / '86 R80RT / '75 R90S / '73 850 & '70 750 Commando Prev: '14 R1200RT / '04 R1150RT / '81 Honda GL1100 / '77 Suzuki GS750 / '73 Norton 850 Commando

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