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Thread: Nav V stuck in Year 2000

  1. #1
    ...never too much lefse
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    Nav V stuck in Year 2000

    I tacked this on to a previous thread on the Navigator V and I think that was not the best approach for getting input from the GPS wizards our there. So, here is a repeat.

    After the most recent update, I noticed that my Nav V thinks the date is March 23, 2000 and I cannot find a way to change it. It keeps counting days but it is living in the year 2000. I've tried a soft reset. No luck. I tried a hard reset. No luck except I wiped out all of my BT connections, data, and Apps. I tried a Restore to the oldest backup I could find. No luck. Something is happening when it receives the Sat. data. It will properly reset the time but it cannot get off the date of March 2000.
    I have manually reset my R12GS (2015) clock to the proper date without the GPS installed. When I install the GPS and watch the date on the bike, it "updates" to March 2000 when the GPS gets the green bars for sat. reception.
    The calendar setting on the bike is not a big deal to me but I would like to get the GPS date right since it thinks sunset is a lot later (it thinks it is springtime) and the Night mode switches on about 90 minutes too late.
    Any ideas on how I can remedy a GPS that thinks it is living in the past by about 18 1/2 years would be greatly appreciated.
    Robert Horton
    riding - 15 R1200GSW
    gone - 95 K75RT

  2. #2
    Liaison 20774's Avatar
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    Firmware update needed? Found some info on older GPS units (maybe specifically those with older operating systems) get stuck with the date due to significant digits:

    https://www.theverge.com/2019/3/8/18...vices-affected

    https://hardware.slashdot.org/story/...pdate-firmware
    Kurt -- Forum Liaison ---> Resources and Links Thread <---
    '78 R100/7 & '69 R69S & '52 R25/2
    mine-ineye-deatheah-pielayah-jooa-kalayus. oolah-minane-hay-meeriah-kal-oyus-algay-a-thaykin', buddy!

  3. #3
    Registered User GTRider's Avatar
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    I’d suggest a call to Garmin Support and request assistance on re-installing the latest update—it sounds like it did not get installed fully or correctly. Lots of vehicles with built-in Nav are having issues due to the November 3rd gps date rollover problem.

    Best,
    DeVern
    DGerber
    1983 R80ST — 1984 R80 G/S-PD — 2004 K1200GT w/Hannigan S/C — 2010 K1300GT — 2018 R1200GS
    BMWMOA#52184, AMA#271542, IBA#138

  4. #4
    Debbie's Servant Lee's Avatar
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    Two members on the RS forum are having the same problem.
    One called into Garmin and was told Garmin is aware of the problem and working on a fix.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  5. #5
    ...never too much lefse
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    Thanks for the feedback.
    Robert Horton
    riding - 15 R1200GSW
    gone - 95 K75RT

  6. #6
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    A little "comforting" to find this here. Had same discussion/thread on the FB page of the MOA, too. For now, I went into the bike's computer and had to toggle off the automatic time update from the GPS unit. Then, I had to set the correct date on the bike. Time was good. Waiting for Garmin now.
    Julito Antolin
    MOA #212361
    2017 R1200 GSA
    Torrance, CA

  7. #7
    ...never too much lefse
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    Dont wait. Contact them.

    Quote Originally Posted by julit0 View Post
    A little "comforting" to find this here. …….... Waiting for Garmin now.
    Don't wait for Garmin. Contact them.
    I finally saw the email link on Garmin's support page and sent in a description of the problem this past weekend. Their reply was fast and the message was succinct "Verify your shipping address and we will send you an RMA to exchange the unit". I confirmed my address, got the RMA and shipping instructions within 2 hours. My funky date unit is going back and I expect to receive a replacement unit within a week.

    I bet there are a more "broken" units out there not known to their owners. I never use or refer to my bike's date. And I only noticed the problem when the GPS color mode did not switch after sunset. I would suggest anyone with a Nav V go in to the World Clock app on their unit and check out the time displayed there. That is the only place on the Nav V that I could find the date displayed. If the date is correct, count yourself lucky.

    I am guessing we will not see any firmware fix to this problem. Their most practical fix is to replace the few units that actually contact them about the problem. I hope that helps you out with how you proceed.
    Robert Horton
    riding - 15 R1200GSW
    gone - 95 K75RT

  8. #8
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by julit0 View Post
    A little "comforting" to find this here. Had same discussion/thread on the FB page of the MOA, too. For now, I went into the bike's computer and had to toggle off the automatic time update from the GPS unit. Then, I had to set the correct date on the bike. Time was good. Waiting for Garmin now.

    Welcome to the forum.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  9. #9
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by sleeper View Post
    Don't wait for Garmin. Contact them.
    I finally saw the email link on Garmin's support page and sent in a description of the problem this past weekend. Their reply was fast and the message was succinct "Verify your shipping address and we will send you an RMA to exchange the unit". I confirmed my address, got the RMA and shipping instructions within 2 hours. My funky date unit is going back and I expect to receive a replacement unit within a week.
    Thanks for that information.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  10. #10
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    Quote Originally Posted by sleeper View Post
    Don't wait for Garmin. Contact them.
    I finally saw the email link on Garmin's support page and sent in a description of the problem this past weekend. Their reply was fast and the message was succinct "Verify your shipping address and we will send you an RMA to exchange the unit". I confirmed my address, got the RMA and shipping instructions within 2 hours. My funky date unit is going back and I expect to receive a replacement unit within a week.

    I bet there are a more "broken" units out there not known to their owners. I never use or refer to my bike's date. And I only noticed the problem when the GPS color mode did not switch after sunset. I would suggest anyone with a Nav V go in to the World Clock app on their unit and check out the time displayed there. That is the only place on the Nav V that I could find the date displayed. If the date is correct, count yourself lucky.

    I am guessing we will not see any firmware fix to this problem. Their most practical fix is to replace the few units that actually contact them about the problem. I hope that helps you out with how you proceed.
    Robert, I have a Nav V from 2013 so I guess I’m past the warranty point. Here’s a picture of the email I got from Garmin this morning - no RMA offered. Name:  51AEFBC9-4817-4252-9BD6-FF9CD5B84DDB.png
Views: 581
Size:  834.5 KB
    Julito Antolin
    MOA #212361
    2017 R1200 GSA
    Torrance, CA

  11. #11
    Registered User patm's Avatar
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    Quote Originally Posted by julit0 View Post
    Robert, I have a Nav V from 2013 so I guess I’m past the warranty point. Here’s a picture of the email I got from Garmin this morning - no RMA offered. Name:  51AEFBC9-4817-4252-9BD6-FF9CD5B84DDB.png
Views: 581
Size:  834.5 KB
    I got the same reply. Waiting for a solution.
    Pat

    Ride Safe!
    '16 RT

  12. #12
    X-Troller hexst's Avatar
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    I just got off a chat with garmin about this problem with someone named Rick and he indicated they are not going to fix the problem. I bought my unit new in 2017, I have been a loyal garmin customer previously owning 45,75,176,276,376and Montana units this is BS! and BMW should look to a new contractor for their units.
    Knick
    R1200GS
    Vespa ET4

  13. #13
    Registered User GTRider's Avatar
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    This statement from Garmin doesn’t indicate a lot of hope that Garmin will fix the problem:
    https://support.garmin.com/ms-MY/?fa...FiAuY9kDnDBgZ6

    That’s unfortunate, as it looks like the sort of fix that could be handled with a firmware or software update. But, Garmin doesn’t seem to view it as a pressing problem.


    Best,
    DeVern
    DGerber
    1983 R80ST — 1984 R80 G/S-PD — 2004 K1200GT w/Hannigan S/C — 2010 K1300GT — 2018 R1200GS
    BMWMOA#52184, AMA#271542, IBA#138

  14. #14
    X-Troller hexst's Avatar
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    this was my response to that
    So a 900 dollar investment in safety and navigation is comprimised after two years this is comepletely unacceptable.
    Knick
    R1200GS
    Vespa ET4

  15. #15
    ...never too much lefse
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    Something is erratic with Garmin

    Quote Originally Posted by hexst View Post
    this was my response to that
    So a 900 dollar investment in safety and navigation is comprimised after two years this is comepletely unacceptable.
    Not sure why my 4 year old Nav V is getting replaced and they won't replace your 2 year old unit.
    Erratic/inconsistent:
    1. Why aren't ALL of the Nav V units affected by this "rollover" problem, (thank you GTRider) given that this may only happen every 1024 weeks, or 19 years. Aren't all of them fitted with the same hardware and firmware?
    2. I got mine in 2015 and they are replacing it. They definitely should be replacing a 2 year old unit!

    If you have not tried to contact them via email, go to
    https://support.garmin.com/en-US/?co...565&tab=topics
    and click on the Email link at the lower right side of the screen. Good luck and I hope you get it resolved soon.
    Robert Horton
    riding - 15 R1200GSW
    gone - 95 K75RT

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