I hope this is a good place to post this - just wanted to give props to Beemer Boneyard!
I ordered a set of their fuel line quick-disconnects last week. After submitting the order, I realized I forgot to order a dozen spare o-rings as intended. Quick email, and within an hour they responded that they would throw the o-rings in, no charge. Score +1 for BB!
The parts arrived quickly. I installed them over the weekend, and was puzzled when my '04 1150RT wouldn't start. Upon inspection, I found that the female half of the QD on the high-pressure line was missing its internal check valve; this resulted in the male side not having anything to push against and open, so I had no fuel flow. I swapped the two female halves and was able to start right up. Of course now my return line isn't operating.
So I emailed BB yesterday morning explaining the situation. Within 30 minutes they replied, offering to send a new part. Score +2!
30 minutes later, I got a notification that the part was heading to the mail. This morning, I checked the tracking number, and the part will arrive Wednesday. Score +3!
Anyway, I just wanted to give out some love for Beemer Boneyard's excellent customer service. In my experience, this level of service is very rare, and I felt they deserve some recognition.
I'll be shopping with them again, and I hope you will, too!
ron
I ordered a set of their fuel line quick-disconnects last week. After submitting the order, I realized I forgot to order a dozen spare o-rings as intended. Quick email, and within an hour they responded that they would throw the o-rings in, no charge. Score +1 for BB!
The parts arrived quickly. I installed them over the weekend, and was puzzled when my '04 1150RT wouldn't start. Upon inspection, I found that the female half of the QD on the high-pressure line was missing its internal check valve; this resulted in the male side not having anything to push against and open, so I had no fuel flow. I swapped the two female halves and was able to start right up. Of course now my return line isn't operating.
So I emailed BB yesterday morning explaining the situation. Within 30 minutes they replied, offering to send a new part. Score +2!
30 minutes later, I got a notification that the part was heading to the mail. This morning, I checked the tracking number, and the part will arrive Wednesday. Score +3!
Anyway, I just wanted to give out some love for Beemer Boneyard's excellent customer service. In my experience, this level of service is very rare, and I felt they deserve some recognition.
I'll be shopping with them again, and I hope you will, too!
ron
