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  1. #1
    not so retired henzilla's Avatar
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    Bentonville BMW closing

    Been off the grid and may have missed a posting about this

    Just back from a three week wander in Appalachia and surrounds. Had notice the dealership formerly known as Bentonville BMW until recently is closing the doors. I stopped on way back towards TX to see Denise and pick up some parts I ordered a few weeks back to find an almost empty store.

    A sad sight and another old friend shuttering the doors.

    This leaves Arkansas without a dealer for who knows how long

    Best wishes for everyone in future endeavors
    Steve Henson-Mod Team and SABMWRA Prez

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    flat squirrels who couldn't make a decision~unknown

  2. #2
    Registered User barryg's Avatar
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    Yep, going to miss my local dealer, just a short 334 miles from my front door to theirs. Just teas'in. Another good dealer gone.

  3. #3
    Oh, that is a big loss.... they were one of the “original” dealers, before all the “corporate showroom” crap.

    Very nice people, very sorry to hear this.

  4. #4
    got, got, got no time... rguy's Avatar
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    They lost their BMW certified mechanic and was unable to replace him. No service, you can't sell bikes. They will be open for a few more weeks to wind things down. We will miss them. Great folks.
    Neal - '16 R1200GS / '81 R65
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  5. #5
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    It’s a tough time to be in retail.
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  6. #6
    Quote Originally Posted by henzilla View Post
    Been off the grid and may have missed a posting about this

    Just back from a three week wander in Appalachia and surrounds. Had notice the dealership formerly known as Bentonville BMW until recently is closing the doors. I stopped on way back towards TX to see Denise and pick up some parts I ordered a few weeks back to find an almost empty store.

    A sad sight and another old friend shuttering the doors.

    This leaves Arkansas without a dealer for who knows how long

    Best wishes for everyone in future endeavors
    I've known about this for a while, but just hated to post anything. Denise is my friend and one of the best parts people in the business. We are really sad this has happened to good folks.
    Gail Thorne
    2017 F700GS

  7. #7
    not so retired henzilla's Avatar
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    Quote Originally Posted by shortythorne View Post
    I've known about this for a while, but just hated to post anything. Denise is my friend and one of the best parts people in the business. We are really sad this has happened to good folks.
    Had same feelings, we have known Denise since her time at Lonestar in Austin (also closed).

    Since the time was short for folks to say goodbye, decided to post something
    Steve Henson-Mod Team and SABMWRA Prez

    Be decisive, right or wrong.The road of life is paved with
    flat squirrels who couldn't make a decision~unknown

  8. #8
    Registered User barryg's Avatar
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    Back in the Day- BMW of Austin and Denise

    Some years back, I stopped into the Austin dealership. Looking around for something, a souvinear to buy. The dealership had a good selection of stuff. Above the sales counter on the wall was a cool T. After a cursory look around, yep that was the cool T.. Went thru the pile, plenty of XXXL, XXL, l, M, S, etc.; no XL. Went over to the counter and met Denise. Glad to meet you. I like the T on display, but no XL's. She gave me a look, walked over to thr T's and suffled thru them. Gave me a perflexed look. Looked up to the one on display. Went to the back and came back with a ladder and broom. Up the ladder and on the counter, with the broom in hand. She stretched up and flipped the T off the wall. She checked the tag; I could she with the look on her face it was'nt a XL. She came over to me. Pointed her finger at me and said. 'How many BMW T's, do U have'? I hung my head and answered 'I don't know, quite a few; well, really a lot.' She zeroed in on me. 'Well, U ain't going to miss this one.' Ouch. So funny. I wish Denise the best as well as all the other associates of the dealership.

  9. #9
    got, got, got no time... rguy's Avatar
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    They are having a "closing" party on October 12 with free food and drinks. Last chance to say bye and also get a super buy on any remaining inventory.
    Neal - '16 R1200GS / '81 R65
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  10. #10
    For many years Voni and I ( and other riders too ) would ride over to Bentonville from the Blitz to Branson each spring. We have for a long time considered Jerry and Bob and Denise as friends. That is where we bought Voni's F800S. I am sorry to see this closure. Lots of us will miss these folks and this shop.
    Paul Glaves - "Big Bend", Texas U.S.A
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  11. #11
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by rguy View Post
    They are having a "closing" party on October 12 with free food and drinks. Last chance to say bye and also get a super buy on any remaining inventory.
    Wish it was the next weekend. We don't get down there until the 16th.
    In a earlier thread it was mentioned the shop will close the end of September.
    Will the shop close the 30th then open one day for the closing party?
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  12. #12
    Quote Originally Posted by henzilla View Post
    Been off the grid and may have missed a posting about this

    Just back from a three week wander in Appalachia and surrounds. Had notice the dealership formerly known as Bentonville BMW until recently is closing the doors. I stopped on way back towards TX to see Denise and pick up some parts I ordered a few weeks back to find an almost empty store.

    A sad sight and another old friend shuttering the doors.

    This leaves Arkansas without a dealer for who knows how long

    Best wishes for everyone in future endeavors
    Well that truly sucks. I just bought my first BMW and they are the closest dealer to me, I live near Springfield MO where surprisingly for the size of the town there is no dealer. I bought a replacement key from Bentonville and they were superb. I have only had the Beemer a month. Maybe I will stop by and say hi and bye. **** this is always the way my luck goes.

  13. #13
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by usablue View Post
    Well that truly sucks. I just bought my first BMW and they are the closest dealer to me, I live near Springfield MO.
    Engles in Kansas City is a good dealer and the one we use most of the time.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  14. #14

    Good riddance

    Their service department went way down hill!

    In recent years every time I got something done I had to take it back for obvious negligent problems.
    Then he would have the nerve to say I always complain.

    Let's see: I brought in my secondary bike because I stored it in properly and the fuel went bad in there for the fuel pump as well. When I went to pick up the bike you could hear the fuel pump running loudly from across the parking lot inside a closed vehicle. And they tried to tell me that it was completely normal.
    I have owned the bike since it was new and I purchased it from them and I know that it is not normal to sound that loud.
    I opened up the lid on the fuel tank and I seen a ton of flaky loose Rusty scale that they didn't bother to clean out while they had the tank off and the fuel pump out.
    So I told him the rust was not acceptable and obviously it got into the pump already and that's about ready to go out again and that wasn't acceptable.
    After their sarcasm they did do the repair.
    After I picked it up again fuel lines were leaking.
    I took the bike with me to Florida where I would be working for several months and while I was there I noticed bolts stripped out on the seat so I called them and notified them and they said no problem, they will fix it when I get back into town even though it will be multiple months before I get back.
    When I got back he conveniently did not remember the whole conversation and said that I always complain.
    And even when they replace the bolts they replace them with Torx instead of the Factory Allen bolts that are on that motorcycle.
    They are the only ones that have ever touch that motorcycle except for me myself personally and I know when I put a seat back on just days before taking it to him that the bolts were not stripped. I would not put torque screws on a motorcycle that is completely allen wrench with its tool kit.
    I would not have pinched vacuum lines underneath the fuel tank in blame it on mud daubers.
    Replace a rusty corrosive fuel pump without looking for rust in the tank.
    Not check fuel leak because they say the battery was dead when it started just fine when I drove it in there.
    Now I guess that is possible that I could have left the key on and not them but I'm kind of doubting it with everything else I've seen there.
    They damn sure could have easily jump-started it to see if there is a fuel leak and not just blow the whole thing off.

    I used to highly recommend them and I've recommended them too many BMW owners that traveled through my area and potential buyers But after those incidences in especially them saying I complained all the time for some of the basic mistakes they've made made me seriously look for another brand of motorcycle instead of the to BMW I own.

    As much as I love my BMW I hate the idea of not having a decent service department in my area for the brand that I choose to ride.

    As far as the parts department in sales staff were they were always very courteous and considerate.

  15. #15

    Open or closed

    So are they opened or closed ? their website is still up as if they're full sales and service department are available.

    New Management? New ownership? Does anybody know?

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