Good riddance
Their service department went way down hill!
In recent years every time I got something done I had to take it back for obvious negligent problems.
Then he would have the nerve to say I always complain.
Let's see: I brought in my secondary bike because I stored it in properly and the fuel went bad in there for the fuel pump as well. When I went to pick up the bike you could hear the fuel pump running loudly from across the parking lot inside a closed vehicle. And they tried to tell me that it was completely normal.
I have owned the bike since it was new and I purchased it from them and I know that it is not normal to sound that loud.
I opened up the lid on the fuel tank and I seen a ton of flaky loose Rusty scale that they didn't bother to clean out while they had the tank off and the fuel pump out.
So I told him the rust was not acceptable and obviously it got into the pump already and that's about ready to go out again and that wasn't acceptable.
After their sarcasm they did do the repair.
After I picked it up again fuel lines were leaking.
I took the bike with me to Florida where I would be working for several months and while I was there I noticed bolts stripped out on the seat so I called them and notified them and they said no problem, they will fix it when I get back into town even though it will be multiple months before I get back.
When I got back he conveniently did not remember the whole conversation and said that I always complain.
And even when they replace the bolts they replace them with Torx instead of the Factory Allen bolts that are on that motorcycle.
They are the only ones that have ever touch that motorcycle except for me myself personally and I know when I put a seat back on just days before taking it to him that the bolts were not stripped. I would not put torque screws on a motorcycle that is completely allen wrench with its tool kit.
I would not have pinched vacuum lines underneath the fuel tank in blame it on mud daubers.
Replace a rusty corrosive fuel pump without looking for rust in the tank.
Not check fuel leak because they say the battery was dead when it started just fine when I drove it in there.
Now I guess that is possible that I could have left the key on and not them but I'm kind of doubting it with everything else I've seen there.
They damn sure could have easily jump-started it to see if there is a fuel leak and not just blow the whole thing off.
I used to highly recommend them and I've recommended them too many BMW owners that traveled through my area and potential buyers But after those incidences in especially them saying I complained all the time for some of the basic mistakes they've made made me seriously look for another brand of motorcycle instead of the to BMW I own.
As much as I love my BMW I hate the idea of not having a decent service department in my area for the brand that I choose to ride.
As far as the parts department in sales staff were they were always very courteous and considerate.
Their service department went way down hill!
In recent years every time I got something done I had to take it back for obvious negligent problems.
Then he would have the nerve to say I always complain.
Let's see: I brought in my secondary bike because I stored it in properly and the fuel went bad in there for the fuel pump as well. When I went to pick up the bike you could hear the fuel pump running loudly from across the parking lot inside a closed vehicle. And they tried to tell me that it was completely normal.
I have owned the bike since it was new and I purchased it from them and I know that it is not normal to sound that loud.
I opened up the lid on the fuel tank and I seen a ton of flaky loose Rusty scale that they didn't bother to clean out while they had the tank off and the fuel pump out.
So I told him the rust was not acceptable and obviously it got into the pump already and that's about ready to go out again and that wasn't acceptable.
After their sarcasm they did do the repair.
After I picked it up again fuel lines were leaking.
I took the bike with me to Florida where I would be working for several months and while I was there I noticed bolts stripped out on the seat so I called them and notified them and they said no problem, they will fix it when I get back into town even though it will be multiple months before I get back.
When I got back he conveniently did not remember the whole conversation and said that I always complain.
And even when they replace the bolts they replace them with Torx instead of the Factory Allen bolts that are on that motorcycle.
They are the only ones that have ever touch that motorcycle except for me myself personally and I know when I put a seat back on just days before taking it to him that the bolts were not stripped. I would not put torque screws on a motorcycle that is completely allen wrench with its tool kit.
I would not have pinched vacuum lines underneath the fuel tank in blame it on mud daubers.
Replace a rusty corrosive fuel pump without looking for rust in the tank.
Not check fuel leak because they say the battery was dead when it started just fine when I drove it in there.
Now I guess that is possible that I could have left the key on and not them but I'm kind of doubting it with everything else I've seen there.
They damn sure could have easily jump-started it to see if there is a fuel leak and not just blow the whole thing off.
I used to highly recommend them and I've recommended them too many BMW owners that traveled through my area and potential buyers But after those incidences in especially them saying I complained all the time for some of the basic mistakes they've made made me seriously look for another brand of motorcycle instead of the to BMW I own.
As much as I love my BMW I hate the idea of not having a decent service department in my area for the brand that I choose to ride.
As far as the parts department in sales staff were they were always very courteous and considerate.
