tracking an order

I have recently purchased a new RT and am wondering if there is a way of tracking its production and shipping status. I know that I can go into the dealer and ask, but they will (and probably already have) quickly tire of me!! I have a VIN now which gives a build date, but would like to track it from production through shipping to my location.
Thanks for including me in your group... a newbie

I posted this back in 2016. Another member who worked at a BMW dealership added some edits as well.

Here's the thread: https://forums.bmwmoa.org/showthrea...-information&p=1062403&highlight=#post1062403

Ordering a BMW car and motorcycle essentially works the same way:

1. Dealer receives production allocation for a certain model. The number of allocations is based, in part, on previous sales at that dealership.

2. Dealer places order for their inventory or for a specific customer using the BMW computer ordering system (I believe it's called DealerSpeed). There is a priority "field" on the Vehicle Inquiry Status order form that indicates the status. Highest priority is "1-Customer Sold." This tells BMW there's a customer waiting for the bike/car. Other priority numbers, such as "3-Priority Stock" indicates it's for the dealer's inventory.

3. After placing the order, the bike or car is assigned a unique Production Number and production week. When I ordered my 2014 RT on February 5, it was scheduled to be built that last week of February. And the dealer provided me with a printout to show the bike was built as scheduled on February 28.

4. About a week after it was built, the bike's status changed to "In Transit To Warehouse." The dealer's computer then indicated the exact container ship that would carry the cargo to New Jersey. You can track the ship's progress (Google Marine Traffic).

5. My 2014 RT arrived in New Jersey in mid-April and was delivered to me on April 24.

6. Total time from build date to delivery about 8 weeks.

After the shock recall, I chose Option 4 and sold my 2014 back to BMW, and ordered a 2015 RT on July 8 (he had just received 2 allocations).

I watched as my salesperson input my order and immediately received a unique Production Number. My 2015 RT order indicated status code 111, which means the ordered was accepted by BMW. Changes are allowed until the bike goes into status code 150 (in production). Ordering a BMW auto works the same way.

My 2015 RT is due in New Jersey port on Sep 20. Once is clears customs, it will be released for truck shipping and should arrive at my dealer in about 10 days.

When I ordered my 2014, my dealer showed me how to track the truck on the DHL website:

https://dhli.dhl.com/dhli-client/publicTracking?7

In the "Search By" drop-down menu, select "Customer Ref Number"

Then input your VIN. It's case sensitive, so use capital letters.

You should be able to track the shipment, assuming that it's coming via DHL.

Hope this helps. If your salesperson doesn't have a clue on how bikes "magically" arrive at his dealership, perhaps it's time to change dealers.

If you have a bike on order, your salesperson can easily check its progress, based on standard BMW codes, as follows (based on auto production, but most still apply):

0 Order deleted by NA
17 Order not Specified
37 Order is at BMW NA
87 Production Week Assigned
97 Order sent to AG
100 Order deleted by AG
101 Error in data transmitted
102 Special Order (no Prod Week)
105 Order out of Prod. Period
111 Order Accepted at AG
112 Order scheduled for Production
150 Production Started
151 Body Shop Started
152 Paint Shop Started
153 Assembly Started
155 Production Completed
160 Released to Distribution
168 AG Stock
170 Waiting Workshop
172 Planned for Workshop
174 Workshop Entry
176 Workshop Complete
180 Waiting for Export Dispatch
181 Waiting for Domestic Dispatch
182 AG Load No. — Released to Carrier
190 Dispatched ex(port?) BMW AG
191 Returned to BMW AG
193 Arrived at Port of Exit (where my car was stalled)
194 Selected for Shipment
195 Shipped from Port of Exit
196 Shipment Arrival — ATA

While there is no consumer access website for order tracking if you call BMW USA 800-831-1117, option 2, then say "vehicle production status" or get a rep on line and give them your motorcycle production number that you should have gotten from your dealer and they can track motorcycle production status and give you the latest code

boborgail - Do you have any idea if there might be a difference between a bike/car coming to the US (BMW NA) or Canada (BMW Motorrad)? BMW NA Customer Service probably could not respond (but I don't know for sure) to an inquiry for a bike going to Canada.

2019_r1250rt said:

I have recently purchased a new RT and am wondering if there is a way of tracking its production and shipping status. I know that I can go into the dealer and ask, but they will (and probably already have) quickly tire of me!! I have a VIN now which gives a build date, but would like to track it from production through shipping to my location.
Thanks for including me in your group... a newbie

Click to expand...

Hello 2019 R1250RT. I know how you feel and what you are saying. I ordered my 2022 RT on 1/6/22. I took delivery 3/6/22. Although I had to visit my dealership periodically for production code numbers to get an idea of the bike’s status, after it was built my dealer was able to give me the container number it was in across the Atlantic (To the U.S.A.). With the container number, I used the website searates.com to find the ship (In my case the vessel CMA CGM Tosca) and watch it’s progress to the east coast. I hope that helps you, and you will love the bike. Ride safe!

I'll be in this anticipation game later this year. I've secured a November build spot with my local dealer for a 23 R1250RT. Build sheet is not finalized yet as they have not yet been given the 23 pricing and final specs for ordering. I was going to go with the blue, but having just seen the new Exclusive Meteorite metallic colour replacing the mineral white, I'm kinda in love with it.

Ordered a RS in March, dealer lied about shipping, so I cancelled that and bought one in inventory on the other side of the country. Had that delivered, totalled it three weeks later. First dealer never cancelled my order (in BMW's system as priority "1 - customer sold" with my name still on it) and that was just unloaded in NY/NJ last week. Latest info I have is that it's en route to Vpc. Dealer said they haven't been receiving bikes through DHL recently, but instead through a number of different carriers and they can't predict who.

Is there a way for a customer to find out which carrier is used on an order?