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Helmet Pairing Issue R1250RT

jyoung

New member
Since I got my bike a few weeks ago from a dealer 180+ miles away, I've not been able to pair my Schuberth C3Pro helmet to the bike. The helmet worked on my '14 R1200RT, but I traded it in on the '19 R1250RT. It initially went through the regular "Searching" routine and then gave me the "Unsuccessful" message. After repeated attempts, I just went out on my ride to start chipping away at the break-in mileage.

Now when I attempt to pair, selecting Helmet 1 (or Helmet 2 for that matter), does nothing. It's as if the function just doesn't work. If I select "Unpair All", it does nothing. If I turn on the Sirius radio (speakers off), it shows a blue tooth symbol with the indicator dot on solid. This is true without GPS, phone, or helmet even powered on.

Has anyone seen this anomaly before? I have a few weeks before I can get time to head back to the dealer, but want to have the functionality if possible in the mean time.
 
Call Adam or John at Engles to see if they can figure it out over the phone.
 
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