TL,DR; don't use Haul Bikes.
I used Haul Bikes a few years ago and what a pain the @ss! They loved me right up until I signed the contract, then they didn't love me anymore. The communications after I signed the contract were horrible to non-existent.
They promised it would be delivered in three weeks. It took them two weeks just to pick it up in Louisiana and then they took it to their warehouse in Pennsylvania. I live in Colorado! Had they taken it to their Las Vega warehouse, I would have just flown out there and got it.
It then sat in Pennsylvania for a few weeks. I couldn't get my rep on the phone to answer any questions on when it would be delivered. I started to just go through the nice woman who answered the phones. They were unable to give me a delivery date. They kept saying it was up to the driver. The driver! I use to have my CDL and as a driver, we never made those decisions. Those were always made by a logistics manager. I cannot even imagine that those decisions are all up to the drivers.
Even the driver of the truck was a pain. He got lost. Trying to figure out where he was, I asked if he crossed the bridge. He said no, but couldn't tell me where he was. I told him to hold tight and I would find him. Yep, he had crossed the bridge and was sitting on the side of the road right next to the bridge.
I told him to follow me and that we'd go right up ahead at the stop light. I'm standing on the sideboard next to him so close that I could have heard him whisper, but he yells; "I'M NOT GOING THAT WAY! I'M GOING LEFT!" He didn't want to go right because of a 5 ton bridge, but as I explained to him, we'd then take another right, then a left, a left and finally another left to get him turned around. He yelled again; "I'M GOING LEFT". I said fine, go left. That'll take you downtown and I'll see you in about an hour after you get through there.
Not trusting me, he had to look it up on Google maps to see if he could indeed go right, then left, then left, then left to turn around. He finally agreed and we got to my house fine.
Overall, an extremely poor experience. It was unseasonable warm here in Colorado that year and I could have been riding my new bike, but no. Thanks Haul Bikes! Argh!
Sorry so long, but needed to get that off my chest.
