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Thread: Denali CanSmart

  1. #1
    Cycl2day Cycl2day's Avatar
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    Denali CanSmart

    If you are looking to upgrade both tail/brake lights the Denali system is very good and easy to install.

    I added the Denali D4 aux lights last year and just purchased & installed the sound bomb horn and brake lights with the camsmart harness. I first had to remove the lighting harness that came with the D4's and replace it with the camsmart harness. It's easy to do, requiring removal of some of the plastic around the tank and not much more.

    The horn is mega loud and the brake lights bright and able to be programmed in several ways. I can now dim the D4's as well which was not possible before now. I think the Denali system is very good and worth a look!!

    2013 1200GS

  2. #2
    Registered User
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    Good to hear.

    I've been looking into adding tail lights and the D4's on my 1250GSA. Really like the look of them and will probably fabricate a new license plate mount to outfit the bike with more tail lights.

    Riding at night in the beautiful woods of upstate NY requires some serious light.

    Take care,
    Austin

  3. #3
    Cycl2day Cycl2day's Avatar
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    Denali Cansmart

    I would be sure to get the CanSmart otherwise you canít turn off or dim the D4ís easily.

  4. #4
    DesmoDerek desmoderek's Avatar
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    Agreed.
    If you're looking for a cheaper alternative and find the Cyclops version, then wonder if it will do the trick, it will, but it'll drain your battery too - You have to keep it on a trickle charger if you let it sit for a week at a time. I've had both a Hex on a GS and currently have the Cyclops on my RT, trust me, go with the Hex EZ-CAN, or the Denali CAN-Smart.
    Andrew
    MOA # 210167
    Mars Red RT White Multistrada 1200 Enduro Bonbler Black i.e. Bonneville Black Scrambler (carb)

  5. #5
    Ive had the cansmart and DR1 lights since September and they worked fine until a couple of weeks ago. Sometimes they work and sometimes they don't. Also sometimes my tire pressure monitor cuts out. Since the cansmart connects to the TPM unit I think the problem is directly related. If I disconnect the cansmart the DR1s don't work but the TPM does. I called Denalis customer service yesterday but they weren't much help. they said that a techie would call me back, still waiting on that call.

  6. #6
    to give an update. the customer service at twisted throttle was great, I returned my cansmart and they sent me a new one. Ive got a new battery coming tomorrow and I'll hook everything up then and I should be back in business.

  7. #7
    Cycl2day Cycl2day's Avatar
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    Denali Cansmart

    That is interesting, hope your new unit works as it should. Mine has only been on the bike for three weeks but no problems yet. And yes, thumbs up for Twisted Throttle, they are great.

  8. #8
    Registered User twistedthrottle's Avatar
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    Cool

    Quote Originally Posted by jfoster View Post
    to give an update. the customer service at twisted throttle was great, I returned my cansmart and they sent me a new one. Ive got a new battery coming tomorrow and I'll hook everything up then and I should be back in business.
    Really glad CS helped you out. Let us know how it goes with your updated set-up!

    The Twisted Team
    www.TwistedThrottle.com
    TwistedThrottle.com: the official North American distributor of
    SW-MOTECH, DENALI, R&G, Barkbusters, DrySpec, MRA, Kaoko and more!
    Call us at 855-255-5550

  9. #9

    arrrgghhh

    I don't know what's going on with this thing. I've been messing with it all weekend. When I start the bike the green light on the cansmart doesn't come on witch means its not getting power. Checked all the fuses no problems there. My tire pressure monitor works. I put my volt tester on the battery and I'm getting 14 volts. I took the inline fuse out of the wire going to the positive terminal and put the prongs from my tester in there and I'm not getting anything. The only time the green light comes on is when i connect the cansmart to my laptop. When i run the diagnostics it say my canbus is getting 14 volts and my cansmart is getting none. I'll have to call customer service again tomorrow.

  10. #10
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by jfoster View Post
    I don't know what's going on with this thing. I've been messing with it all weekend. When I start the bike the green light on the cansmart doesn't come on witch means its not getting power. Checked all the fuses no problems there. My tire pressure monitor works. I put my volt tester on the battery and I'm getting 14 volts. I took the inline fuse out of the wire going to the positive terminal and put the prongs from my tester in there and I'm not getting anything. The only time the green light comes on is when i connect the cansmart to my laptop. When i run the diagnostics it say my canbus is getting 14 volts and my cansmart is getting none. I'll have to call customer service again tomorrow.
    What bike do you have?
    Where are you trying to pick up 12V?
    Have you tried the unit directly to a battery?
    If you bought it from TT, the customer service reports have been good.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  11. #11
    Quote Originally Posted by jfoster View Post
    I put my volt tester on the battery and I'm getting 14 volts. I took the inline fuse out of the wire going to the positive terminal and put the prongs from my tester in there and I'm not getting anything.
    You seem to have isolated the problem to the wire, connector, or connection to the positive battery terminal (assuming you were probing for voltage correctly). Do you have continuity from the fuse holder to the ring terminal? If not then you've confirmed a bad wire or connector (could be a bad crimp or something). If yes, then it's the way the wire is attached to the positive terminal.

    Good luck.
    MOA#: 218327
    2019 R1250RT, Mars Red
    Retired: 2002 Kawasaki VN750; 1989 Kawasaki KLR650, 1980 Yamaha DT175

  12. #12
    IMG_8637.jpgIMG_2197.jpg
    so I finally fixed the problem. The connection behind the inline fuse and the wire that goes to the Cansmart unit is a piece of garbage. I took the harness out and shined a light on it, could see some copper shining through the carbon fiber mesh. Cut open the mesh peeled it back, jammed the wire back in the fitting, soldered it, heat shrinked it and taped it up. I expect better quality for the money. It wouldn't cost them much to do a better job. Also I emailed twisted throttle a couple of days ago and sent them pictures of how I had it set up. Never got any response back from them. Their standard solution is that they think you have it plugged into the wrong connection. Anyway that was about 20 hours of my life I'll never get back, but glad I fixed it.

  13. #13
    Registered User LFarling's Avatar
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    Well I have to be honest, that looks like it was abused. The black connector is all indented, and scraped up, and the wire has all kinds of crimp marks in it. Did you try and pull the wires through the bike? I mean why is that insulation all dented up? Why is that black connector all dented up? Even the brown wire is beat up a bit.

    I am on my 3rd Gen of HEX ezCAN and NEVER had an issue. They make the Denali Cansmart.

    Regardless, there are probably thousands of people running these and your issue is one of the few I have read about. The others were failures of electronics. No manufactured product is 100% especially electronics.

    Yours is obviously a physical defect.

    My experience With Twisted Throttle and Denali has been 100% all good. You might just need to relax a bit. And let CS get back to you, or try a phone call maybe?
    Lee
    2017.5 R 1200 GSW

  14. #14
    when I run the wires through the bike I loosen all the tupperware to make it as easy as possible. When I connect the wires and put the battery back into position its a very tight fit. I do the best I can because there's no way to see how the wires are sitting once the battery is in place. If there's any abuse it was delivered that way. My problem with the fitting is that only 1/8 of an inch of the wire was into the fitting. Why not put 3/8 into the fitting and do a better job cripping it? The carbon fiber mesh that I had to cut away looks nice but doesn't do anything to re enforce the fitting. The problem I had with customer service is that I emailed them 5 pictures of the set up. After two business days I still hadn't heard from them. How long am I supposed to wait, week two weeks? Its not rocket science. The only answer they could ever give me over the phone is that I must have it plugged into the wrong connector. I posted my results because maybe it'll help someone else because chances are they won't get any from customer service. One of the ways for companies to do better is through customer feedback. If they ever get back to me i'll let em know.

  15. #15
    Registered User twistedthrottle's Avatar
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    Dear @jfoster

    We sincerely apologize for any inconvenience these issues may have caused you and we thank you for taking the time to communicate to us why our customer service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. It is never our intention to make customers wait such a long time for a response. Our customer service team in looking at how we can improve our response time, and get you guys the information and communication you need to get you back on the road or the trails.

    Best regards

    The Twisted Team
    TwistedThrottle.com: the official North American distributor of
    SW-MOTECH, DENALI, R&G, Barkbusters, DrySpec, MRA, Kaoko and more!
    Call us at 855-255-5550

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