Results 1 to 15 of 15

Thread: Cardo customer support

  1. #1

    Cardo customer support

    I have been trying to contact Cardo customer service for over 2 weeks. They do not answer there phone nor return my phone call when I choose that option.

    Even Jennifer at the dealer service option does not answer her phone and her voice mail box is full.

    Are they still in business or is something up with the company? Is there a number (different than the 800 number) that a customer can use to speak with someone at Cardo?

    I think I want to be a new customer, but being able to reach customer service and tech support is a critical first step.

    Thanks.

  2. #2

  3. #3

    Cardo customer support

    Quote Originally Posted by jkjohnson View Post
    Tried an email. That too, is not readably available.



    Thank you for contacting Cardo support.

    We have opened a case for your issue, the case number is: C-00155395.

    Due to significant volumes of calls and e-mails, it is currently taking longer than the published 2 working days to respond to e-mails sent to the Support Center.

    We will respond to all e-mails as soon as possible. We are hoping normal service levels will resume shortly. Thank you for your patience.

    Best regards,
    Cardo support

  4. #4
    Fortis Fortuna Adiuvat Omega Man's Avatar
    Join Date
    Jan 2010
    Location
    Mansfield,MA
    Posts
    13,761
    Howze about throwing it out there to the group what you need? It will help to figure out if this is associated with "Wetheads" or one of the Mods should move your thread to the "Gear" section
    In any case, there are some threads at the bottom of the page that may help.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  5. #5
    Only way I got them to respond was through their FB page. Then a tech emailed me several times with suggested fixes for updating their firmware [ which is near impossible presently and very convoluted at best ], still no resolution after a month.

    ADVrider forum has many threads of dissatisfaction on their new Bold units and firmware bugs. Don't hold your breath getting through to them, their replies are cookie cutter and repeat over and over. One day they may actually let the updates be done through their cardo connect app like Sena.
    The lion does not even bother to turn his head when he hears the small dog barking.

    https://www.youtube.com/user/azqkr

  6. #6
    Registered User LFarling's Avatar
    Join Date
    Oct 2016
    Location
    Harrisburg, PA
    Posts
    369
    Forget about them and use a Sena.

    I had a friend with Cardo and it was junk.

    Buy a Sena 20 and have years of trouble free service, with customer support!
    Lee
    2017.5 R 1200 GSW

  7. #7
    IBA# 5819 61996's Avatar
    Join Date
    Mar 2014
    Location
    Apple Valley, MN
    Posts
    3,872
    Quote Originally Posted by LFarling View Post
    Forget about them and use a Sena.

    I had a friend with Cardo and it was junk.

    Buy a Sena 20 and have years of trouble free service, with customer support!
    I currently use the BMW SRC-Pro made by Cardo.
    It has been trouble free and integrated flawlessly.

    Joe
    “Fate whispers to the warrior, 'You can not withstand the storm.'
    The warrior whispers back, 'I am the storm.'

  8. #8
    Quote Originally Posted by LFarling View Post
    Forget about them and use a Sena.

    I had a friend with Cardo and it was junk.

    Buy a Sena 20 and have years of trouble free service, with customer support!
    My 20S has been flawless, but there's been problems reported with the 30K's. The 20S is no long available, now it's a 20s evo or some such and there's been a few reports of their having some issues as well.

    My two Cardo bolds run about 9-10 hours of music, less if using comms while my 20s will last 11 easily with music and comms. Not much difference there really. The jbl speakers in the cardos's are superior to the Sena's for clarity and volume. Voice recognition commands on Cardo's can sometimes be an issue with some, but I've not experienced that yet.

    I suppose every makers units can have various issues, seems the older systems are more bullet proof based on reviews by owners
    The lion does not even bother to turn his head when he hears the small dog barking.

    https://www.youtube.com/user/azqkr

  9. #9
    Wow! Sorry for those of you having issues! I and my riding buddies all have the Packtalk Bold. Updates are no problem when connected to my laptop. Works flawlessly every time. Hope Cardo doesn’t go under!

  10. #10
    Registered User alegerlotz's Avatar
    Join Date
    Mar 2015
    Location
    Greater Los Angeles
    Posts
    260
    Quote Originally Posted by brownie0486 View Post
    Only way I got them to respond was through their FB page. Then a tech emailed me several times with suggested fixes for updating their firmware [ which is near impossible presently and very convoluted at best ], still no resolution after a month.

    ADVrider forum has many threads of dissatisfaction on their new Bold units and firmware bugs. Don't hold your breath getting through to them, their replies are cookie cutter and repeat over and over. One day they may actually let the updates be done through their cardo connect app like Sena.
    I've been able to update the firmware in my Schuberth M1 comm system (made by Cardo) on the cardo community web site (https://community.cardosystems.com/).
    2016 R1200RT
    2007 KTM 450 XC-W (10/17 - 5/18)
    2005 R1200RT (2/2015 - 12/2016)
    1985 Yamaha XJ 700 Maxim (7/1989 - 9/1991)

  11. #11
    I was looking at Cardo due to favorable reviews and shoot-outs, waterproof rating, and the offered MOA discount.

    https://www.youtube.com/watch?v=-AMoXbXHALc

    I am looking primarily for a rider passenger intercom, and phone, nav, and maybe radar connection. I don't ride with a group so wasn't that interested in the mesh feature so was considering the Freecom 4+. Although I would get the Packtalk Bold or Slim (or 30k) if there were superior bluetooth or other features missing from the 4+.

    My questions to Cardo would be about this as well as my not understanding; if the intercom is on, can we get directions from the nav or a phone call, maybe music sharing. How are the connectivity steps prioritized with the intercom being primary and always on.

    But as I mentioned in opening this thread - not being able to talk to anyone at the company is a major drawback to purchasing any product.

  12. #12
    Quote Originally Posted by alegerlotz View Post
    I've been able to update the firmware in my Schuberth M1 comm system (made by Cardo) on the cardo community web site (https://community.cardosystems.com/).
    I've worked with their techs through several emails, no luck here.
    The lion does not even bother to turn his head when he hears the small dog barking.

    https://www.youtube.com/user/azqkr

  13. #13
    Registered User patm's Avatar
    Join Date
    Mar 2016
    Location
    Montreal, QC
    Posts
    344
    Quote Originally Posted by tleonard View Post
    I was looking at Cardo due to favorable reviews and shoot-outs, waterproof rating, and the offered MOA discount.

    https://www.youtube.com/watch?v=-AMoXbXHALc

    I am looking primarily for a rider passenger intercom, and phone, nav, and maybe radar connection. I don't ride with a group so wasn't that interested in the mesh feature so was considering the Freecom 4+. Although I would get the Packtalk Bold or Slim (or 30k) if there were superior bluetooth or other features missing from the 4+.

    My questions to Cardo would be about this as well as my not understanding; if the intercom is on, can we get directions from the nav or a phone call, maybe music sharing. How are the connectivity steps prioritized with the intercom being primary and always on.

    But as I mentioned in opening this thread - not being able to talk to anyone at the company is a major drawback to purchasing any product.
    With my cardo smartpack and all previous cardos I've had, the priority is Cell, GPS, intercom or music and then FM radio.
    I've looked at the user guide for the packtalk bold and it is still done this way.

    I've gone to Sena recently as I wasn't satisfied with with the reliability of my last Cardos. That and almost all of my friends have gone to Senas.
    BTW The interupt priority on my 30 K is the same as the Cardos.
    Pat

    Ride Safe!
    '16 RT

  14. #14
    Dress for fall & avoid it AlanColes's Avatar
    Join Date
    Aug 2013
    Location
    Bedford, Nova Scotia
    Posts
    1,012
    Quote Originally Posted by patm View Post
    ... BTW The interupt priority on my 30 K is the same as the Cardos.
    Pat, if that is the case it is a departure from the 3 other Sena Comm systems I have.

    My 20S EVO, SPH10, and SMH10 all have the GPS as 1st priority. With the 20S EVO, like the 30S, you can get more than one source at the same time but GPS audio places everything else into a lower volume so you don't miss a GPS instruction.


    tleonard, while I like and use Fortnine and enjoy Ryan's videos, some of them don't come very close to having much to do with reality. His waterproofing test for the comm units is a prime example of that. There are many components on our motorcycles, cars, etc., that would fail his test but have stood up to years of real-world usage and water-exposure without any failures.

    I have been using several Sena units (currently have 3) for a long time. One unit I have had in service for around 10 years and it still works fine. It has been through some torrential rain storms that had many cars pulled off the road and never missed a beat, even when using open comms during an entire day of riding in the rain.

    Ryan's tests often involve non-scientific methods that have very little to do with actual real-world applications. That is part of their charm, but also part of the problem with them. If an item passes or fails a test that has no real-world application it is not only unhelpful but could lead one to avoid a product that actually works great in real-world applications such as the Sena units in the rain. Now if you are planning to place the unit in a container of water then definitely get the Cardo and never try that with your headlight, horn, switchgear, etc. If not, then either unit will likely work great in real-world situations regarding water.

    There have been issues with both company's units over the years (to be expected when you consider what they are doing) but they were always worked through. Both make good to great products and I would suggest that your primary decision should be looking at what system the majority of your riding friends are using. Unfortunately, each brand communicates far easier and better with units from the same manufacturer than with the competition.
    Regards, Alan - President BMWONS - MOA Charter Club #097, BMWMOA/BMWRA/BMWONS/Airheads
    Current: '14 R1200RT / '06 Ducati ST3s / '91 R100GS / '86 R80RT / '75 R90S / '73 850 & '70 750 Commando Prev: '04 R1150RT / '81 Honda GL1100 / '77 Suzuki GS750 / '73 Norton 850 Commando

  15. #15
    '14 R1200 GS Adv bigjohnsd's Avatar
    Join Date
    Oct 2018
    Location
    Black Hills, SD
    Posts
    31
    I started with a Cardo G9 back fsix or seven years ago. It worked, but my friends all had Sena so i went to Sena 20S in 2014.

    First Sena failed in a rainstorm, Sena Replaced it, Second 20S lasted for three years plus - I just sold it to a friend.

    In my experience the Sena 20S worked OK for Phone. GPS, Music and pairing with one other rider as long as that rider also was on a 20S. Pairing with any earlier Sena or any other brand always introduced pops, crackles, static and frequent dropped links which generally required an Off/On reboot to restore.

    In 2018 I switched to the Packtalk Bold. Works great for Phone, GPS, Music and using their MESH works fantastic for a group of riders all on the same units in Mesh.

    The ability to integrate another brand into the mesh works but i've found the range of that Bluetooth connection to be quite short - on the order of 50 yards.

    My first Packtalk Bold failed during a Firmware update, i think it was my fault as I was using a Windows 7 computer which froze in the middle of the update.

    Cardo Customer service overnited me a replacement at their expense. They have alsways answered my questions and assisted me whenever i needed assistance. I'm happy with the Packtalk Bold and won't switch back.
    The only dumb question is the unasked question - Anonymous

    Eat every Ham Sandwich like it is your last Ham Sandwich! - Anonymous

Similar Threads

  1. Cardo G9 Pairing with GPS - Cardo changed method
    By BMW Triumphant in forum Gear
    Replies: 0
    Last Post: 09-04-2015, 09:05 PM
  2. Gerbing Customer Support = Black Hole
    By BillMoto in forum Gear
    Replies: 49
    Last Post: 02-13-2013, 06:29 PM
  3. Way to go, Cardo!
    By rodneysherwood in forum Gear
    Replies: 10
    Last Post: 04-07-2011, 09:10 PM
  4. Cardo Support Found Lacking
    By grw in forum Gear
    Replies: 11
    Last Post: 09-23-2009, 02:01 AM
  5. BMW Customer Support Number?
    By ccwood in forum Hexheads/Camheads
    Replies: 6
    Last Post: 09-15-2008, 06:01 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •