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Thread: Dealer Rating

  1. #1

    Dealer Rating

    Does anyone know if there is a system for rating BMW dealers in the area of service, sales, and general customer service? It seems like every business has a mechanism for rating these days. I go to a doctor visit and within a day or two, I get a text stating, "how did we do". Customer satisfaction is a big deal today. Just wondering.

  2. #2
    Quote Originally Posted by 1hpyrider View Post
    Does anyone know if there is a system for rating BMW dealers in the area of service, sales, and general customer service? It seems like every business has a mechanism for rating these days. I go to a doctor visit and within a day or two, I get a text stating, "how did we do". Customer satisfaction is a big deal today. Just wondering.
    There isn't one that I have ever seen but given the "reviews" a person can find for businesses I am sure there must be something out there. Yelp doesn't seem to do car or motorcycle dealerships that I could find but I didn't try very hard.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  3. #3
    Quote Originally Posted by PGlaves View Post
    There isn't one that I have ever seen but given the "reviews" a person can find for businesses I am sure there must be something out there. Yelp doesn't seem to do car or motorcycle dealerships that I could find but I didn't try very hard.
    Thank you.

  4. #4
    Registered User lkchris's Avatar
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    Every year, BMW of North America, LLC announces a select few dealerships to be named "Centers of Excellence." This coveted award focuses on customer satisfaction, outstanding brand representation, and operational excellence.

    Sandia BMW of Albuquerque, New Mexico has received the Center of Excellence Award for 2010, 2011, 2012, 2014, 2015, & 2018. Sandia BMW's ability to demonstrate that BMW performance goes beyond the road, and has helped build its reputation as one of the top-performing dealerships in the country.

    "All BMW dealerships offer a premium experience to our customers, but the 24 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand," said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. "It's a highly coveted award and our top dealers worked hard all year to achieve this high honor - we congratulate them."
    This is for car dealers of course.

    Since we're extremely lucky to have a combined car/motorcycle dealer, we are certain it rubs off to the motorcycle side as well.
    Kent Christensen
    21482
    '12 R1200RT, '02 R1100S, '84 R80G/S

  5. #5
    Registered User dieselyoda's Avatar
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    Richfield BMW in Minnesota, now that is the way a dealership should be.

    From service, parts, attitude to going the extra mile, should be the dealer norm regardless of brand as far as I'm concerned.
    1997 R1100RT, 1981 KZ 440 LTD, R80RT, R90/6 sidecar, K1100RS,1983 K100RS (Cafe now)

    “The major civilizing force in the world is not religion, it is sex.”

  6. #6
    Knight-Errant 1957mpd's Avatar
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    +1. Sandia BMW is awesome.
    "Soló el que ensaya lo absurdo es capaz de conquistar lo imposible." Miguel de Unamuno 1905

    Mark - Las Cruces, NM - '10 K1300S and '17 R1200 GSA

  7. #7
    Still Wondering mika's Avatar
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    Quote Originally Posted by 1hpyrider View Post
    Does anyone know if there is a system for rating BMW dealers in the area of service, sales, and general customer service? It seems like every business has a mechanism for rating these days. I go to a doctor visit and within a day or two, I get a text stating, "how did we do". Customer satisfaction is a big deal today. Just wondering.
    I have not seen one specific to BMW Motorrad dealers. Most markets do not have the dealer density to make the effort worthwhile in the same way medical service providers etc. as you describe.

    I came across this when putting a post together; however, it is a brand to brand comparison ranking, not dealer v dealer.

    BMW Motorcycle Dealerships Top Ranked for Response to Customer Internet Inquiries, Reports Pied Piper PSI
    BMW motorcycles
    Business Wire (press release) / 17d
    BMW Motorcycle Dealerships Top Ranked for Response to Customer Internet Inquiries, Reports Pied Piper PSI Business Wire (press release) Full coverage
    Pass the mustard and UP THE REVOLUTION!

  8. #8
    Registered User
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    My dealer Long Beach Bmw always sends me a email thanking me for choosing them and to notify me of points earned

    Jim

  9. #9
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    Quote Originally Posted by 1957mpd View Post
    +1. Sandia BMW is awesome.
    +1 Along with the sister store Santa Fe BMW. They call and email to chat and thank you for your business as well. They tend to make friends out of their customers.
    Roland

  10. #10
    Registered User Anyname's Avatar
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    I have only great things to say about Max in NH. They are really good people and their parts support is incredible.
    BMW R bike rider, horizontally opposed to everything...

  11. #11
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    I have to put in a word for BMW of Utah. On a recent trip I needed a tire and they got me in quickly, did the tire and brakes and then gave me a free first aid kit and even offered to wash the bike- something my local dealer has never done!. The showroom was beautiful and the farkle and dress dept. was amazing!! Maybe I should move...

  12. #12
    Registered User lmo1131's Avatar
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    I have only great things to say about Max in NH. They are really good people and their parts support is incredible.
    And! They send M&Ms with every order!!!
    "It is what you discover, after you know it all, that counts." _ John Wooden
    Lew Morris
    1973 R75/5 - original owner
    1963 Dnepr

  13. #13
    Registered User Moto316's Avatar
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    Quote Originally Posted by dieselyoda View Post
    Richfield BMW in Minnesota, now that is the way a dealership should be.

    From service, parts, attitude to going the extra mile, should be the dealer norm regardless of brand as far as I'm concerned.
    You would be the lone person with a positive experience at Richfield BMW. Might want to look at the thread in the Midwest Regional Forum.

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